Assistant General Manager Specialist for Marriott Select Brands

JOB SUMMARY

The Assistant General Manager (AGM) Specialist has operational and limited financial responsibility for a given Select Brand hotel for the length of the assignment. The Assistant General Manager Specialist operates all hotel departments according to the Brand Standards and the directive of the Regional Lead.

CANDIDATE PROFILE

Education and Experience

Required

• Minimum 4 years of relevant lodging operations experience.

Preferred

• Bachelor’s degree preferred.

CORE WORK ACTIVITIES

• Assume the role and responsibilities of the Assistant General Manager and complete all AGM duties at the assigned hotel.
• Have a working knowledge about assigned hotels Operating, Financial and Sales and Marketing procedures and goals.
• Complete all Assistant General Manager or Department Manager duties at the given hotel.
• Ensure compliance with QA at the assigned hotel.
• Perform QA self audits at any given hotel.
• Be a Brand Champion; support all Brand and Regional initiatives with active participation.
• Be an Ambassador for sharing best practices with all the hotels in the Region.
• Conduct region/area wide training for new initiatives and current Brand Standards for Operations Managers.
• Participate and support the Region’s Specialist Team initiatives.
• Have working knowledge of the food service offerings as per brand standard
• Have working knowledge off all CRST hotels’ current promotion and program offerings.
• Provide a model behavior for guest service at the given hotel.  Extend professional courtesy to all guests.
• Support or create SMART Guest Service goals and post expectations and results visible to all associates.
• Respond to all guest service issues and inquiries in a professional timely manner.
• Provide Service Training by delivering the Brand specific Service Training modules.
• Support or create Associate Satisfaction goals of the hotel by monitoring compliance of the hotel’s action steps.
• Support or create Operations Managers technical and leadership skill development plans.
• Ensure Brand Standard Service training compliance.
• Support Marriott’s Guarantee of Fair Treatment policy
• Conduct weekly Leadership Staff Meetings.
• Review or create the given hotel’s financial reports: Budget, Profit and Loss Statement, Labor Statistics, Distribution Summary, Food and Beverage Recap, Wage progress and Forecast Reports. Support current or create financial action steps to achieve the hotel’s goals.
• Complete or review the given hotel’s Period End Critique document. Prepare for and Participate in the Period End Critique process with the Regional Director, Owner/ Asset Manager.
• Review or create the given hotel’s compliance with all the Marriott Corporate Accounting procedures.
• Review the assigned hotel’s ADA Plan.
• Review or create the assigned hotel’s Sales Forecast.
• Monitor the hotel’s purchases and ensure financial checkbook accounting compliance.
• Represent the assigned hotel in Cluster Revenue and Sales and Marketing meetings.
• Review the support the given hotel’s major accounts and current Sales and Marketing action plan.
• Monitor daily sales strategy; make recommendation to the Revenue Manager to adjust daily inventory restriction to maximize revenue.
• Review and utilize fully the assigned hotel’s sales engines.
• Produce clear, accurate and well-written documents in representation of the hotel or the Region/Area.
• Comply with Marriott’s Travel and Business Expense Reimbursement Corporate Policy (MIP 44)
• Provide a written report of accomplishments and follow up plans and actions to each assigned hotel.

At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.