Assistant General Manager (Township Management)

Responsibilities

Maintenance Management

• Prepare and implement (include review) planned routine and cyclical maintenance works/programs including improvement as well as Alterations & Additions works
• Contract administration and management, including supervision as SO of the Council, for works and projects called and awarded by the Council
• Regulate and control the use of the common property & open spaces including the collection of charges and fees prescribed
• Oversee the provision of the 24-hour lift rescue, tradesmen, and call centre services
• Perform the role of General Manager of the Town Council, if required and delegated with the requisite authority responsible for the day-to-day management and administration of the functions and affairs of the Council in compliance with the Town Councils Act and the Town Council Financial Rules
• Provide innovative and practical ideas when reviewing work methods and contract specifications, sourcing for and evaluating new products and specifications to meet current and evolving needs of the Town Council
• Undertake feasibility studies, recommend and implement approved town improvement projects
• Establish good rapport and working relationships with councillors, residents, grassroots as well as civic organisations, government authorities to enhance the Town Council’s reputation and effectiveness of its operations
• Enforcement of the by-laws enacted by the Council for regulating the control, management, maintenance, administration, use & enjoyment of the common property & open spaces of the Town
• To meet the TCMR KPIs, other deliverables set by the Council in the MA Contract
• Liaise with the general managers of other business units and HQ to coordinate company’s business development, corporate planning and the marketing of its services and products

Financial & Arrears Management

• Oversee the administration and management of the Town Council’s accounting system and all financial matters, in compliance with the Town Councils Acts, Town Councils Financial Rules, Town Council’s Accounting Policies, Statutory Requirements etc
• Effective management of the service & conservancy and other charges/income as well as fixed assets of the Town Council
• Prepare accurate and timely submission of the Town Council’s annual budget (including Supplementary Budget where required) comprising routine maintenance fund, sinking fund, lift replacement fund, town improvement fund, cash and capital expenditure; annual accounts; monthly management reports
• Ensure that the finances and accounts of the Town Council are kept and incurred in compliance with the Town Councils Financial Rules and within the budget approved by the council
• Management and monitoring of the Town Council’s Funds
• To prepare and liaise with the Auditor-General or such other auditors to be appointed for the annual audit of the accounts of the Council.
• To act on behalf and liaise with the various tax authority regarding the tax affairs of the Council.

Publicity & Community Relations

• Oversee the development, planning and implementation of Town Council’s publicity and communication plans
• Oversee, manage and maintain the Town Council’s communication platforms which include website, digital/traditional notice boards, social media etc.
• Oversee the production of the Town Council’s newsletters, annual report, ad hoc publications and other publicity materials e.g. educational posters, banners etc.
• Media Engagement
• Plan and organise publicity events for Upgrading Programs such as NRP, ROS , major improvement projects (launching and completion ceremonies), civic/educational campaigns
• Oversee/conduct surveys
• Attend grassroots/community events, dialogues, town hall meetings

Others

• Conduct regular staff meeting
• Conduct open performance appraisal bi- annually
• Ensure that staffs receive proper training by assessing their training needs and ensuring that all new staffs are placed on the OJT programme
• Manage the operating cost/bottom line of the business unit
• To take on the role of a trainer, coach, mentor and people developer of the staff of the BU
• To align training needs of BU staff to achieve the BU’s goals

Requirements

• Degree in Estate Management/ Real Estate/Building and Facilities Management or equivalent
• At least 8 years of experience in township management, residential development or commercial complex management
• Technical knowledge on building construction and maintenance
• Knowledge of relevant statutory requirements pertaining to management and maintenance of public housing estates. In particular, a good grasp of the Town Councils Act, Town Councils Financial Rules, Code of Governance for Town Councils.

EM Services Pte Ltd is a leading township and estate management company in Singapore with more than 35 years of experience in managing residential, commercial and public-use properties. Established in 1988, the company works closely with public agencies and community stakeholders to deliver reliable, sustainable and people-centred estate management services.

At EM Services, we deliver integrated facilities management and maintenance solutions that keep buildings, infrastructure and communities operating safely and efficiently. Our people are at the heart of everything we do, ensuring reliable service and operational excellence every day.