Assistant General Manager — Training & Development (F&B / QSR)

Job Title: Assistant General Manager — Training & Development (F&B / QSR)
Location: Bangalore

About the Role

We are looking for a seasoned Training & Development leader to build, scale, and institutionalise training systems across all our outlets. This is a senior leadership role suited for a professional with deep QSR expertise who can drive consistency in execution, elevate service standards, and build a high-performing workforce across multiple locations.

Key Responsibilities

• Lead the design and implementation of comprehensive training frameworks and programs for outlet staff across all locations
• Build and scale training systems to ensure consistent SOPs and execution standards across all outlets
• Drive onboarding, refresher, and leadership development programs at scale
• Institutionalise a training culture across the organisation — from frontline staff to managers
• Develop and maintain training manuals, toolkits, e-learning modules, and assessment frameworks
• Identify skill gaps through regular audits and implement targeted interventions
• Partner with Operations, HR, and Business Leaders to align training outcomes with business goals
• Track, measure, and report training effectiveness through KPIs and performance metrics
• Mentor and build an internal training team capable of handling multi-location delivery
• Lead change management initiatives and new product/process rollouts from a training perspective

Requirements

• 10 — 15 years of overall experience in Training & Development within the F&B / Hospitality industry
• Minimum 10 years of experience specifically in QSR operations and training
• Prior experience in a senior managerial or AGM level role
• Proven track record of scaling training systems across multiple outlets or locations
• Strong understanding of QSR operations, SOPs, and service standards
• Experience building training teams and managing training budgets
• Excellent communication, presentation, and stakeholder management skills
• Ability to work in a fast-paced, high-growth environment

What We Offer

• Competitive CTC up to ₹25 — 30 LPA
• Designation: Assistant General Manager — Training & Development
• Opportunity to build and lead the training function from the ground up

High visibility role with direct impact on business growth and brand standards

Pay: ₹200,000.00 - ₹250,000.00 per month

Benefits:

• Flexible schedule
• Food provided
• Provident Fund

Work Location: In person