Assistant General Manager/Ops Manager

Assistant General Manager/Ops Manager

Location: Sky Zone Clifton Park, NY
Schedule: Full-time; nights/weekends/holidays required
Compensation: [$45,000–$50,000 salary Depending on Experience] + bonus eligibility
Reports To: General Manager

About Sky Zone Clifton Park

Sky Zone is the originator of wall-to-wall aerial action—part trampoline park, part family fun center, all energy. At our Clifton Park location, we host birthday parties, Glow Nights, Little Leapers, and high-volume weekend crowds while delivering safe, memorable experiences.

The Role

The Assistant General Manager/Ops Manager is the GM’s right hand—owning daily operations, team leadership, guest experience, and sales performance. You’ll coach a high-energy crew, keep the park running safely and smoothly, and turn traffic into memberships, parties, and return visits.

What You’ll Do

• Lead the Floor: Serve as Manager on Duty; set the tone for hospitality, urgency, and safety across Courts, Guest Service, and Fuel Zone.
• Drive Sales: Hit weekly targets for memberships, parties, and add-ons; run pitch huddles; track conversion and celebrate wins.
• People & Scheduling: Recruit, train, and coach Team Members and Team Leads; build labor-smart schedules; manage call-outs and coverage.
• Safety & Compliance: Enforce SOPs, incident response, daily park inspections, opening/closing checklists, food safety, and cash procedures.
• Standards & Cleanliness: Ensure the park is guest-ready (FOH/BOH), inventory is stocked, and attractions are operating.
• Events & Programs: Execute Glow Nights, Member events, groups, and birthdays with on-time starts and great NPS/feedback.
• KPIs & Reporting: Monitor labor %, conversion %, party close rate, refunds/voids, NPS, and incident metrics; brief the GM daily.
• Systems: Scheduling [Homebase], POS [ROLLER], party booking, incident logs, and checklists accurately and on time.

What You Bring

• 1+ years in hospitality/retail/entertainment leadership (assistant manager or supervisor level).
• Proven results in sales conversion and team coaching in busy, guest-facing environments.
• Cool head under pressure; strong floor presence and conflict-resolution skills.
• Comfortable with KPIs, scheduling, cash handling, and opening/closing routines.
• Tech-savvy with POS and staffing tools (Homebase experience a plus).
• Ability to stand/walk for long periods and occasionally lift up to 30–40 lbs.
• CPR/First Aid (or willingness to obtain).
• Availability: Evenings, weekends, and holidays.

Perks

• Performance bonuses and commission opportunities (membership incentives).
• Free/discounted jumping, friends & family perks, Fuel Zone discounts.
• Paid Training

Job Type: Full-time

Pay: $45,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Work Location: In person