Assistant General Manager/Senior Manager - CRM

Assistant General Manager /Sr. Manager - CRM

Experience: 08-13 Years

Industry: Real Estate

Location: Greater Noida West

Qualification Graduate/MBA (Any)

Job Summary :

The AGM/Sr. Manager - CRM will be responsible for managing and strengthening customer relationships throughout the customer lifecycle. The role focuses on delivering exceptional customer experience, ensuring timely communication, and coordinating with cross-functional teams for seamless project delivery, documentation,Agreements, registration, and handover processes.The ideal candidate should possess strong communication and interpersonal skills, deep understanding of real estate CRM operations, and hands-on expertise in CRM platforms such as Farvision, 4QT, or similar tools.

Key Responsibilities

• Handle customer queries, requests, and complaints efficiently.
• Maintain strong relationships with clients to ensure high satisfaction and retention.
• Act as a single point of contact for customers post-booking.
• Manage documentation, agreements, and payment follow-ups.
• Ensure timely collection of dues as per payment schedules.
• Coordinate for agreement execution, registration, and possession processes.
• Maintain and update customer data in CRM systems.
• Track customer interactions and ensure proper documentation.
• Generate reports and MIS on customer status, collections, and escalations.
• Work closely with Sales, Finance, Legal, and Project teams.
• Ensure smooth communication regarding project updates,delays, or changes.
• Coordinate site visits, possession schedules, and customer meetings.
• Plan and execute customer engagement activities.
• Improve customer journey and identify pain points.
• Address and resolve escalated issues in a timely manner.
• Ensure adherence to TATs (Turnaround Time).
• Maintain escalation logs and closure reports.

Required Skills

• Strong communication and interpersonal skills
• Excellent problem-solving and conflict resolution abilities
• Knowledge of real estate processes (booking to possession)
• CRM software proficiency (e.g., Salesforce or similar tools Like 4qt/Far vision)
• Good analytical and reporting skills

Preferred Experience

• Experience in residential/commercial real estate CRM
• Exposure to post-sales and collections processes
• Handling high-value customers and escalations

Preferred Industry Background

• Real Estate

Contact Details : 989980388/9811249263

Email Id : [email protected]

WhatsApp cv On : 9899080388/9811249263