Assistant Gold Manager.

About the role

Assistant Gold Manager is committed to train and develop the VIP Gold Lounge team in an innovative environment to deliver excellent service through our unique Butler and anticipatory service.

Key responsibilities

• Assign sufficient manning to cater for daily operational needs
• Planning of VIP arrivals and departures and ensuring operational efficiency
• Develop and maintain strong guest relationships to ensure guest loyalty
• Handle guest issues when needed
• Meet, greet, rooming and service of all VIP guests
• Plan and review rosters to ensure productivity goals are met
• Ensure LQA service standards are in practice as set by the hotel at all times
• Conduct audit checks on colleague's service standards and ensure compliance with hotel standards
• Responsible for all aspects of Guest Service and Guest Satisfaction that are generated and maintained on the Executive Club
• Monitor maintenance and development of the physical Executive Club product

About you

• Minimum GCE "A" Level, University Degree Preferred
• Minimum 4 years of luxury hotel experience, preferably in Front Office
• Good decision making skills
• Knowledge of Opera System and other related sub-system interfaced to the PABX and/or the hotel's computer system
• Proven ability to guide and coach team members
• Responsive to continuous challenges and open to making changes to achieve targeted results
• Posses drive, initiative and must be able to work independently