Assistant Guest Relations Manager

Key Responsibilities

Events & Large Parties (Primary Focus)

• Take ownership of private-event and large-party bookings from initial inquiry and follow-up through confirmation, execution, and post-event communication.
• Liaise directly with guests and event organizers to confirm booking details, menus, minimum spend, seating arrangements, dietary requirements, and special requests.
• Coordinate closely with the Events Department, Guest Relations Manager, Restaurant Management, and Culinary Team to ensure seamless event planning and execution.
• Maintain accurate booking records, follow up on pending inquiries, and ensure all event details are communicated clearly to the relevant teams.
• Monitor event execution, address changes or guest concerns promptly, and maintain strong relationships with event hosts.

Reservations & Guest Relations

• Support the Guest Relations Manager in managing restaurant reservations, booking procedures, reservation grids, floor plans, and seating arrangements.
• Oversee VIP reservations and maintain accurate guest profiles, preferences, special occasions, and reservation records.
• Ensure timely and professional communication with guests, event organizers, concierges, and booking partners.

Host Operations & Team Support

• Support daily Host Stand operations, including welcoming guests, managing arrivals and seating, maintaining table statuses, and ensuring guest areas are presentable.
• Assist in supervising, training, and guiding the Host and Reservations teams to uphold service standards.
• Coordinate with Restaurant Management and relevant departments to ensure smooth service operations and an exceptional guest experience.
• Perform opening and closing duties and other responsibilities as assigned by Management.