Assistant Gym Manager

About the role

Snap Fitness Mt Wellington is seeking an Assistant Gym Manager to join our team in Mount Wellington, Auckland. This is a Part/Full Time Position that offers an exciting opportunity to develop your career in fitness facility management whilst supporting the smooth operation of our gym. As Assistant Gym Manager, you will work alongside the Gym Manager to ensure our members receive exceptional service and experience, whilst maintaining high operational standards across all areas of the facility. This role is pivotal in creating a welcoming, clean and safe environment that encourages members to achieve their fitness goals and remain loyal to Snap Fitness.

Key responsibilities

• Assist the Gym Manager in overseeing daily operations, including opening and closing procedures, security protocols, and facility maintenance

• Monitor and maintain cleanliness and hygiene standards throughout the gym

• Provide excellent customer service to members

• Support membership sales efforts and assist with new member inductions and orientation

• Use gym software to maintain a strong membership base

• Provide a safe and positive environment for all members and staff

• Support the development and delivery of member retention initiatives and promotional campaigns

• Report to the Gym Manager on operational metrics, member feedback and facility performance

• Undertake additional duties as required to support the gym's objectives and member satisfaction

• Manage the gym's social media content

What we're looking for

• Proven experience in fitness facility management, gym operations, or a similar customer-facing management role within the Sport and Recreation industry or

• Proven experience in the Hospitality or Retail management industry

• Excellent communication and interpersonal skills, with a genuine passion for fitness and member engagement

• Proficiency with gym management software systems and point-of-sale systems

• Proven sales experience

• Ability to multitask and prioritise effectively in a fast-paced environment

• Strong problem-solving skills with the ability to handle challenging situations with professionalism

• The ability to demonstrate equipment usage and maintain a professional appearance

• Relevant qualifications such as Level 4 Fitness qualification, first aid certification

• A flexible approach to working hours, including weekend and evening shifts

What we offer
At Snap Fitness Mt Wellington, we believe in investing in our team members and creating a supportive work environment. We offer competitive remuneration, a gym membership for you , and the opportunity to work within a supportive and energetic team culture. You will have access to ongoing professional development opportunities to enhance your skills in fitness facility management and customer service. We are committed to fostering a healthy work-life balance and value the wellbeing of our employees. As part of the Snap Fitness community, you will be part of a growing franchise that prioritises member satisfaction, staff development and operational excellence.

About us
Snap Fitness Mt Wellington is part of the Snap Fitness franchise family, a leading global provider of fitness solutions. Our Mount Wellington facility is dedicated to providing accessible, quality fitness services to our local community. We believe in empowering individuals to achieve their health and fitness goals in a welcoming, inclusive and professional environment. Our values centre on member satisfaction, operational excellence and team collaboration. We pride ourselves on maintaining high standards of cleanliness, safety and customer care, and we are committed to being a valued part of the Mount Wellington community.

Apply now
If you are an enthusiastic, customer-focused professional with experience in gym or fitness facility management, we would love to hear from you. Please submit your CV, a covering letter outlining your relevant experience, and your availability to commence the role. Join the Snap Fitness Mt Wellington team and help us deliver exceptional service to our members every day.