Albertsons

Why choose us?
Are you ready to take the next step in your career? Join us for an exciting opportunity at Albertsons Companies, where innovation and customer service go hand-in-hand!
At Albertsons Companies, we are looking for someone who’s not just seeking a job, but someone who wants to make an impact. In this role, you’ll have the opportunity to lead, innovate, and contribute to the growth of a company that values great service and lasting customer relationships. This position offers the chance to work in a fast-paced, dynamic environment that’s constantly evolving.
Main responsibilities:
<ul>
<li>Job Summary
The Assistant D.U.G. (Drive Up &amp; Go) Manager supports the Home Shopping Manager in overseeing daily online grocery pickup and delivery operations. This role assists in driving sales growth, ensuring order accuracy, maintaining service standards, and leading associates to provide an exceptional customer experience. The Assistant D.U.G. Manager helps ensure operational efficiency while supporting department goals and company standards.
Key Responsibilities Department Operations
<ul>
<li>Assist in managing daily Drive Up &amp; Go operations, including order fulfillment, staging, and customer pickups.</li>
<li>Support the planning and execution of department workflows to meet productivity and service goals.</li>
<li>Monitor order volume and staffing needs throughout the day.</li>
<li>Ensure all customer orders are selected accurately and completed within established timelines.</li>
<li>Maintain department organization, cleanliness, and operational readiness.Customer Service</li>
<li>Deliver outstanding customer service through timely, accurate, and friendly interactions.</li>
<li>Resolve customer questions, concerns, and order issues in a professional manner.</li>
<li>Promote customer satisfaction and retention through service excellence.</li>
<li>Assist customers with substitutions, special requests, and order modifications when necessary.Team Leadership</li>
<li>Support hiring, training, coaching, and development of D.U.G. associates.</li>
<li>Assist with scheduling and labor planning to meet business demands.</li>
<li>Foster a positive, team-oriented work environment.</li>
<li>Provide leadership and decision-making support in the absence of the Department Manager.</li>
<li>Hold associates accountable to productivity and service standards.Order Fulfillment &amp; Quality Control</li>
<li>Ensure orders are shopped accurately and handled according to company standards.</li>
<li>Verify product freshness, quality, and proper substitutions when applicable.</li>
<li>Monitor staging processes to ensure orders are stored appropriately prior to pickup or delivery.</li>
<li>Identify opportunities to improve efficiency and reduce order errors.Safety &amp; Compliance</li>
<li>Ensure compliance with all food safety, sanitation, and workplace safety regulations.</li>
<li>Promote safe lifting, handling, and transportation of customer orders.</li>
<li>Maintain accurate department records and required documentation.</li>
<li>Adhere to company policies, operational procedures, and service standards.Financial Performance</li>
<li>Support department efforts to achieve sales, productivity, labor, and profitability goals.</li>
<li>Monitor key performance indicators (KPIs) and assist in implementing action plans for improvement.</li>
<li>Help control operational expenses while maximizing efficiency.</li>
<li>Support promotional programs and customer engagement initiatives.Qualifications</li>
<li>High school diploma or equivalent preferred.</li>
<li>Previous retail, grocery, e-commerce, or supervisory experience preferred.</li>
<li>Strong customer service and leadership skills.</li>
<li>Excellent communication and organizational abilities.</li>
<li>Ability to multitask and thrive in a fast-paced environment.</li>
<li>Basic computer and technology proficiency.</li>
<li>Experience with online order fulfillment systems preferred.Physical Requirements</li>
<li>Ability to stand, walk, bend, reach, and lift throughout the workday.</li>
<li>Ability to lift and carry up to 50 pounds.</li>
<li>Ability to work in refrigerated, freezer, and outdoor environments when required.</li>
<li>Flexible schedule, including evenings, weekends, and holidays.Key Competencies</li>
<li>Leadership</li>
<li>Customer Focus</li>
<li>Team Development</li>
<li>Communication</li>
<li>Organization</li>
<li>Problem Solving</li>
<li>Attention to Detail</li>
<li>Time Management</li>
<li>Operational Excellence</li>
<li>Results Orientation</li>
</ul>
</li>
</ul>
We also provide a variety of benefits including:
<ul>
<li>Competitive wages paid weekly</li>
</ul>
· Access to up to 50% of your earned wages before payday, via our partnership with Stream
<ul>
<li>Associate discounts</li>
<li>Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)</li>
<li>Time off (vacation, holidays, sick pay). For eligibility requirements please visit myACI Benefits</li>
<li>Leaders invested in your training, career growth and development</li>
<li>An inclusive work environment with talented colleagues who reflect the communities we serve</li>
</ul>
Our Values – Click below to view video: ACI Values
Albertsons Companies is at the forefront of the revolution in retail. Committed to innovation and fostering a culture of belonging, our team is united with a unique purpose: to bring people together around the joys of food and to inspire well-being. We want talented individuals to be part of this journey!
Locally great and nationally strong, Albertsons Companies (NYSE: ACI) is a leading food and drug retailer in the U.S. We operate over 2,200 stores, 1,732 pharmacies, 405 fuel centers, 22 distribution facilities, and 19 manufacturing plants across 34 states and the District of Columbia. Our well-known banners include Albertsons, Safeway, Vons, Jewel-Osco, ACME, Shaw’s, Tom Thumb, United Supermarkets, United Express, Randalls, Albertson’s Market, Pavilions, Star Markets, Market Street, Carrs, Haggen, Lucky, Amigos, Andronico’s Community Markets, King’s, Balducci’s, and Albertson’s Market Street.
Our vision is to be a retail leader admired for national strength with deep local roots, offering an easy, fun, friendly, and inspiring experience, no matter how customers choose to shop with us. We celebrate the rich diversity of the communities we serve, and strive to create a workplace where everyone has equal access to opportunities and resources, and can fully contribute to their and our company’s success.
Bring your flavor
Building the future of food and well-being starts with you. Join our team and bring your best self to the table.
Disclaimer
The above statements are intended to describe the general nature of work performed by the employees assigned to this job and are not the official job description for the position. All employees must comply with Company, Division, and Store policies and applicable laws. The responsibilities, duties, and skills of personnel may vary within store and/or from store to store and the official job description will be provided during the application process.
Albertsons is an Equal Opportunity Employer
This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, gender identity/expression, sexual orientation, or on any other basis prohibited by law. Consistent with applicable state and local law, the Company will consider for employment qualified applicants with arrest and conviction records.
We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at 1-888-255-2269(option #4).

Assistant Home Shopping Manager

Assistant Home Shopping Manager

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