Assistant Housekeeping Manager

Job Location: NH Collection Dubai The Palm

NH Collection Hotels & Resorts showcases captivating hotels housed in authentic landmark buildings across Europe, Latin America, the Middle East, Asia, and beyond. Thoughtfully designed with an eclectic-elegant atmosphere, our hotels are built to evoke extraordinary feelings — paying great attention to stimulating details that create truly memorable moments.

We welcome business travellers, friends, and couples seeking premium service, and we craft experiences centred on wellbeing, gastronomy, culture, and pure indulgence. If you are passionate about creating those extraordinary moments for every guest, NH Collection is the place to do it. Feel the extraordinary.

As Assistant Housekeeping Manager at NH Collection Dubai The Palm, you will support the Executive Housekeeper in managing daily housekeeping operations and delivering exceptional standards of cleanliness, comfort and presentation. You will guide the team, coordinate with other departments and ensure every guest enjoys a welcoming and memorable stay.

Key Responsibilities

• Assist in overseeing the cleanliness and presentation of guest rooms, public areas and back-of-house areas in line with NH Collection standards.
• Plan daily work assignments and coordinate staffing to meet occupancy levels and operational requirements.
• Inspect guest rooms and assigned areas, ensuring cleaning standards are met and corrective actions are completed promptly.
• Coordinate with Front Office to prioritize room readiness, arrivals, departures and special guest requirements.
• Work closely with Engineering to report maintenance defects and follow up on repairs.
• Handle housekeeping-related guest requests and concerns professionally, ensuring timely resolution and follow-up.
• Supervise, coach and develop Housekeeping Supervisors, Room Attendants, Housemen and other team members.
• Support recruitment, onboarding, training and performance reviews, promoting accountability and teamwork.
• Assist with duty rosters, attendance records and leave planning to maintain appropriate staffing levels.
• Monitor linen, uniforms, amenities, cleaning supplies and equipment, ensuring proper stock control and storage.
• Support inventory counts, purchasing requests and departmental budget control while maintaining service quality.
• Oversee deep-cleaning schedules, preventive care and the safe use of cleaning chemicals and equipment.
• Ensure compliance with hotel procedures for health and safety, hygiene, Lost and Found, key control and guest privacy.
• Promote sustainability through responsible use of water, energy, chemicals and supplies.
• Maintain accurate inspection records, operational reports and shift handovers.
• Support departmental briefings and assume responsibility for housekeeping operations in the Executive Housekeeper’s absence.

Qualifications

• Previous experience as an Assistant Housekeeping Manager or Housekeeping Supervisor in an upscale or luxury hotel.
• Strong knowledge of housekeeping operations, room inspections, linen management and cleaning standards.
• Proven ability to lead, train and motivate a multicultural team.
• Strong organizational, planning and problem-solving skills.
• Excellent attention to detail and a commitment to guest satisfaction.
• Good English communication skills, both written and spoken.
• Familiarity with hotel property management systems and Microsoft Office.
• A diploma or qualification in hospitality management is an advantage.
• Flexibility to work shifts, weekends and public holidays.

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