Assistant HR Manager

1. Recruitment & Talent Acquisition

• Manage full-cycle recruitment for:

  • Dental nurses
  • Front desk/customer service
  • HQ/admin staff

• Coordinate job postings, candidate sourcing, interview scheduling, screening, and onboarding

• Work closely with branch PICs and management on manpower planning

• Build recruitment pipelines and maintain candidate databases

• Reduce hiring turnaround time and manpower gaps

• Coordinate employer branding and recruitment campaigns

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2. Onboarding & Employee Lifecycle

• Coordinate onboarding and orientation for new hires
• Ensure proper documentation and employee records are maintained
• Monitor probation and confirmation processes
• Conduct exit interviews and resignation clearance
• Track staff movement, transfers, promotions, and contract renewals

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3. Payroll & HR Administration

• Support payroll preparation and attendance verification

• Monitor leave records, overtime, MC, allowances, claims, and staff benefits

• Coordinate statutory submissions:

  • EPF
  • SOCSO/PERKESO
  • EIS
  • PCB/LHDN

• Ensure HR documentation accuracy and confidentiality

• Maintain employee database and HR filing systems

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4. Employee Relations & Disciplinary Management

• Handle employee grievances and workplace conflicts
• Support disciplinary investigations, warning letters, show cause letters, and counselling sessions
• Ensure fair and proper HR process documentation
• Assist management in handling misconduct, absenteeism, and performance issues
• Promote positive workplace culture and employee engagement

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5. Performance Management

• Coordinate KPI and appraisal exercises
• Monitor probation evaluations and staff performance reviews
• Assist in Performance Improvement Plan (PIP) implementation
• Support branch managers in performance coaching and documentation

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6. Training & Development

• Coordinate staff training and development programs
• Track mandatory training completion
• Support HRDC claim submissions and training records
• Identify operational skill gaps and recommend development plans

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7. Policy, SOP & Compliance

• Ensure compliance with company policies and labour regulations

• Assist in drafting and updating:

  • HR policies
  • SOPs
  • Employee handbook

• Conduct branch HR audits and compliance checks

• Liaise with government authorities when necessary

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8. Multi-Branch HR Operations

• Prepare and review monthly duty roster
• Support manpower needs across 10 outlets
• Coordinate urgent replacement hiring
• Manage branch recruitment priorities
• Ensure minimal manpower disruption to clinic operations
• Monitor staffing allocation and operational manpower efficiency
• Support branch PICs with HR-related matters
• Escalate high-risk manpower issues to management