Assistant Human Resources Manager

At Holiday Inn Express, we’re all about travel that’s simple AND smart.

That means we offer more to our guests where it matters most to them. Easy check-in? Check. All the essentials in a comfy room?  They’re all included with a great night’s sleep.

We’re focused on getting our guests more than ready. So, we’re always ready. Are you?

What’s the job?

Perform entry-level human resources and administrative duties in support of the hotel’s Human Resources programs and philosophies.  Provide basic employee assistance, often serving as initial point of contact for human resources-related matters.

Your day-to-day

Financial Returns:

• Creation of and work within the established Human Resources department budget and control expenses.

• Monitoring staffing to manage costs.

• Assist in checking through the time sheets and ensuring that all overtime and shift allowances are calculated accurately

• Assist in generating reports for month-end management reporting and closing.

Our People:

• Interview Line Associates

• Liaison with recruitment agencies and hotel schools

• Co-ordinate work experience programs

• Manage the on-line recruitment through the Hotel Website or other job portals

• Site inspections for schools, colleges, and universities

• Correct and timely placement of internal and external advertisements

• Manage the on-boarding and off-boarding process for all new hires and resignees.

• Conduct exit interviews and provide feedback on reasons for turnover

• Adherence to pre, during and post-employment checklists

• Ensure all colleagues awareness and adherence to HR Policies and procedures, as well as government regulations such as the Employment Act

• Developing work practices that are in line with OH &S policies

• Assist in performance management system of all Band 7-10 colleagues

• Assist in managing the employment cycle of recruitment, induction, training, development, and succession for all Band 7-10 colleagues

• Assist with line staff counselling and career management

• Co-ordinate training such as:

-  First Aid Courses, OH&S, Workplace Rehabilitation courses.

-  Issue invitations to attend internal and external programs

-  Maintain records of training attendance

-  Implement Orientation

-  Promote and facilitate cross training, job rotation, and multi skilling

-  Conduct training for line Associates

-  Conduct departmental skills audits

• Initiate programs which foster good work relations such as Social and Recreation Committees

• Maintenance of employee files

• Maintenance and administration of OH&S (occupational health & safety) work place cases, as well as the management of rehabilitation programs

• Manage standardized responses to correspondence

• Prepares and administers detailed induction program for new staff

• Regularly communicates with staff and maintains good relations and share such feedback with the management team

• Manage standardized responses to correspondence

• Interacts with guests and individuals outside the hotel including, but not limited to, current and potential clients, owning company representatives, suppliers, competitors and other members of the local community.

Guest Experience:

• Assists in maintaining a comprehensive, current and guest focused set of departmental standards and procedures and oversees their implementation through ongoing training

• Coaches, counsels and disciplines staff, providing constructive feedback to enhance performance

Responsible Business:

• Adhere to time frames.

• HR Information System and Time Clock Management System administration.

• Provides input for probation and formal performance appraisal discussions in line with company guidelines.

• Perform other duties as assigned.

AccountabilityTo implement HR policies and HR systems framework as directed by your superior whilst maintaining good employee relations. You will also help to create a desired work culture around our Winning Ways of the InterContinental Hotels Group and embrace the IHG Commitment.

How do I deliver this?
We genuinely care about people and we show this through living out our promise of True Hospitality each and every day. It’s what connects every colleague in all IHG hotels.

Each IHG hotel brand delivers True Hospitality in their own way, and at the heart of it all are specific, core service skills.

·  True Attitude: being caring, wanting to make a positive difference, and building genuine connections with guests

·  True Confidence: having the knowledge and skills to perform your role, and giving guests the confidence that they can trust you, to help and support them during their stay

·  True Listening: focusing on what your guest is saying, picking up on body language that is often overlooked, and understanding what the guest wants and needs

·  True Responsiveness: is about providing guests with what they need, and doing so in a timely and caring manner