Assistant Implementation Manager

Role & Responsibilities:

• Manage end-to-end brand and store onboarding, from implementation planning to go-live.
• Coordinate device allocation, dispatch, delivery, replacement and recovery with logistics partners.
• Monitor daily operations, store activity and data uploads, and resolve operational issues promptly.
• Prepare and maintain daily/weekly MIS reports using Excel and Google Sheets.
• Coordinate with clients and internal teams, manage escalations, and improve/automate operational processes.

Preferred candidate:

• 35 years of experience in Operations, Implementation, Project Coordination or Customer Success Operations.
• Strong hands-on knowledge of Excel and Google Sheets, including Pivot Tables, VLOOKUP/XLOOKUP, QUERY and FILTER.
• Strong client communication, follow-up and escalation management skills.
• Candidates with exposure to SaaS, AI, hardware deployment or startup environments will be preferred