Assistant Instant Services Manager

Reservations - Ixora 2

Work Location

Ho Chi Minh (Ho Tram Commune)

Job LevelManager

Job TypePermanent

QualificationBachelor

Experiences3 - 5 Years

SalaryNegotiable

IndustryReservation

Deadline to Apply31/10/2026

Contact PersonRecruitment

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Job Benefit

• Insurance
• Employee Shuttle Service
• Uniform
• Health checkup
• Training & Development
• Salary review
• Annual Leave

Responsibilities Job Description

• Supervise Instant Service operations, ensuring all calls, requests, and inquiries are handled promptly, accurately, and professionally.
• Oversee reservations-related functions, including room and transportation.
• Ensure accurate handling of guest requests, wake-up calls, and message services.
• Promote and monitor upselling and cross-selling initiatives to maximize revenue.
• Ensure consistent guest communication with updated knowledge of hotel programs, promotions, and events.
• Lead, motivate, and develop the Instant Service team to maintain exceptional service standards.
• Train staff on systems, service procedures, upselling techniques, and emergency response protocols.
• Conduct regular briefings, performance evaluations, and coaching sessions.
• Foster teamwork and effective communication across the front desk, Concierge and other departments.
• Support management of room inventory and allocations, working closely with the Rooms Controller teams.
• Monitor service quality, abandoned calls, upselling results, and guest satisfaction.
• Ensure compliance with hotel policies, data security, and privacy standards.
• Review and manage internal communication tools, phone systems, and equipment, coordinating maintenance and repairs as needed.

Job Requirement

Qualifications

• Bachelor’s Degree in Hotel Management or related field preferred.
• 3–5 years of relevant hotel/reservations and grand service/instant service, with at least 1 year in a supervisory or assistant manager role.
• Strong leadership, coaching, and team-building skills.
• Excellent interpersonal and communication skills, both verbal and written, with fluency in English.
• Proficient in Microsoft Office, PMS/CRS systems, and telecommunication tools.
• Strong organizational, problem-solving, and multi-tasking skills with attention to detail.
• Ability to work flexible schedules, including weekends and holidays.
• Professional grooming and demeanor, aligned with the hotel standards.

Job tags:Assistant Instant Services Manager