Assistant Intake Coordinator

Assistant Intake Coordinator

Organization: Hundred Nights, Inc.

Position Type: Non-Exempt (Full-Time or Part-Time Hourly)

Schedule: Afternoon/Evening Shift (Generally 12:30 PM – 10:30 PM; includes weekends and holidays)

Location: Keene, NH

About Us

Hundred Nights, Inc. is a non-profit organization dedicated to providing shelter and crisis-related services to individuals at risk of or experiencing homelessness. Our mission is to support our vulnerable neighbors with dignity, collaborate with our community, and offer a safe, supportive environment for all.

Position Overview

We are seeking a compassionate, detail-oriented Assistant Intake Coordinator to assist with participant intakes, daily check-ins, and shift operations. Working closely with the Shelter Manager and Resource Center staff, you will help maintain a safe, welcoming environment, keep accurate records, and support participants accessing essential services.

Key Responsibilities

• Participant Intake & Support: Assist with the onboarding process for new shelter participants; provide access to personal care items, clothing, and lockers; make initial service referrals.
• Daily Operations & Logging: Maintain daily check-in logs, track shower sign-ups, print warming center lists, and complete shift logs to ensure smooth operational handoffs.
• Safety & Monitoring: Monitor security cameras, maintain situational awareness, safely assist with medication access, and handle or de-escalate emergencies calmly and professionally.
• Data Entry & Reporting: Enter participant data and referrals into the database to support grant reporting and program operations.
• Resource Center Support: Assist Resource Center and Floater staff during busy times, including dinner pick-up and participant escorts.

Qualifications

• Empathy & Mission Alignment: Strong desire to support individuals experiencing homelessness, mental health challenges, or substance use concerns.
• De-escalation & Communication: Ability to remain calm, confident, and tactful during high-stress or emergency situations.
• Technical Skills: Proficiency in Microsoft Office Suite and Google Workspace; experience with database management is a plus.
• Core Competencies: Detail-oriented, strong multitasking abilities, reliable, and able to work independently as well as part of a team.
• Experience: Experience in non-profits, customer service, human services, shelter operations, or security/volunteering is preferred, but not required.

Working Conditions & Physical Demands

• Tasks involve standing, walking, bending, and occasional work in both indoor and outdoor environments.
• Must be able to lift, push, pull, or carry up to 50 lbs independently.

Equal Opportunity Employer

Hundred Nights, Inc. is an Equal Opportunity Employer. We value diversity and encourage candidates from all backgrounds to apply.

Pay: $17.50 - $18.75 per hour

Expected hours: No less than 30.0 per week

Benefits:

• Paid time off
• Retirement plan

People with a criminal record are encouraged to apply

Work Location: In person