Assistant Investment Operations Manager (ETF Operations)

A Career with Hang Seng Bank

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join Hang Seng and discover how valued you’ll be. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, Hang Seng offers opportunities, support and rewards that will take you further.

Hang Seng Investment Management Limited (HSVM)

Established in 1993, Hang Seng Investment Management Limited ("Hang Seng Investment") is a wholly owned subsidiary of Hang Seng Bank Limited. As one of the largest home-grown asset management firms in Hong Kong, Hang Seng Investment is a pioneer in indexing solutions, with more than 30 years of asset management experience. Since 2022, Hang Seng Investment has managed The Tracker Fund of Hong Kong (TraHK) and is currently the largest ETF manager in Hong Kong by assets under management. Hang Seng Investment is committed to providing comprehensive investment management services through investment managers with extensive experience in managing funds (including a series of ETFs and retail funds) and investment portfolios, for institutional and individual clients. Building on our strong local foundation, we are actively expanding our business across Mainland China and international markets, further strengthening our position as a leading global asset manager.

We are currently seeking a high caliber professional to join our team as Assistant Investment Operations Manager.

Principal Responsibilities

• Manage end-to-end operations for different ETF products including creation/ redemption order for primary market, ensure timely trade settlements and response to related client inquiries.
• Ensure any issues related to trade matching and failed settlement are settled and resolved timely with external counterparties.
• Understand and oversight all aspects of the daily NAV calculations including fee calculation, Portfolio Composition File (PCF) and IOPV calculations, complex financial instructions, document reviews and update of Standard Operating Procedures ( SOPs).
• Manage and support interim/ annual audits, financial statements preparation and ongoing regulatory reporting requirements.
• Participate in new projects or fund launch, work closely with internal stakeholders and conduct UAT to actual implementation.
• Work with technology teams to translate operational requirements into system improvements and business needs.
• Optimize and standardize operational workflows to reduce risks, improve controls and enhance efficiency.

Requirements

• Bachelor’s degree in Accounting, Finance, or related discipline.
• 3-5 years of relevant work experience in custody or fund operations, specifically with Mutual/ETF products, asset management company is advantageous.
• Strong understanding of financial markets.
• In-depth understanding of the ETF lifecycle, with strong expertise in creation and redemption mechanics, NAV calculation.
• Meticulous attention to detail and strong problem-solving abilities.
• Ability to work independently under pressure and capable of managing multiple priorities in a fast-paced environment.
• Excellent verbal and written communication skills and collaborate effectively across functions and teams to deliver the best outcome for the company.
• Advanced skills in Microsoft Office (Excel, Word, Outlook).
• Great sense of ownership and servicing mindset to ensure efficient and effective communication with different stakeholders for business outcomes.

You’ll achieve more when you join Hang Seng Bank Limited.
 
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Hang Seng is committed to service excellence. Our people are our most important asset and play a vital role in our efforts to continually enhance our performance for customers and provide best-in-class products and services.  We seek to attract high-calibre talent by offering a dynamic working environment, good career development opportunities and competitive compensation packages.
 
Issued by Hang Seng Bank Limited

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