Assistant IT Executive (Hardware & Networking)

About the Role
M/s SB eCommerce Solutions Pvt. Ltd. is looking for a hands-on Assistant IT Executive - Hardware & Networking to support our IT/Tech Executive in setting up, maintaining and managing the complete IT infrastructure of our manufacturing facility at IMT Faridabad.
The candidate should have practical experience in computer hardware, networking, LAN/Wi-Fi, switches and routers, CCTV systems, biometric/access-control devices, printers, structured cabling and day-to-day end-user IT support.
Key Responsibilities

• Assist the IT/Tech Executive in installation, configuration and maintenance of the factory's complete IT infrastructure.
• Install, configure, troubleshoot and maintain desktops, laptops, monitors and computer peripherals.
• Diagnose hardware failures and carry out basic repair/replacement of RAM, SSD/HDD, SMPS, motherboard components and other peripherals.
• Install and troubleshoot Windows 10/11, drivers, standard business software and antivirus/endpoint-security applications.
• Configure and troubleshoot Microsoft Office/Microsoft 365, Outlook, email accounts and related applications.
• Provide daily IT support to users across Accounts, HR, Administration, Production, Warehouse, Dispatch and other departments.
• Configure and troubleshoot LAN connectivity, TCP/IP, DNS, DHCP and internet connectivity.
• Assist in installation and maintenance of managed/unmanaged switches, routers, firewalls, Wi-Fi access points and network racks.
• Perform LAN cabling, RJ45 crimping, cable testing, patch-panel connections and network-point troubleshooting.
• Assist with basic VLAN and network-segmentation activities under the guidance of the IT/Tech Executive.
• Monitor internet connectivity and coordinate with ISP/service providers for downtime and connectivity issues.
• Install, configure, monitor and troubleshoot CCTV/IP cameras, DVR/NVR systems and related networking.
• Support biometric attendance machines, access-control systems and other IP-based security devices.
• Install and troubleshoot network printers, laser printers, barcode/label printers, scanners and other office/factory peripherals.
• Provide support for barcode scanners and related devices used in warehouse, production and dispatch operations.
• Assist with basic UPS, power-backup and IT rack monitoring.
• Assist the senior IT person with servers, NAS/storage devices, Active Directory, user accounts, shared folders, permissions and backup systems wherever applicable.
• Perform regular system updates, antivirus checks, patching and preventive maintenance.
• Maintain IT asset registers covering laptops, desktops, monitors, printers, network devices, CCTV equipment, UPS and other IT assets.
• Maintain records of IP addresses, device allocation, serial numbers, warranty/AMC details, passwords/access documentation as authorised by the IT Head, and network diagrams.
• Maintain stock records of IT consumables and spare items such as LAN cables, connectors, adapters, keyboards, mouse devices, SSDs, RAM and printer consumables.
• Coordinate with IT vendors for warranty support, repairs, AMC visits and new installations.
• Assist with data backup and restoration activities as instructed by the IT/Tech Executive.
• Follow the company's cybersecurity, password, data-backup and access-control policies.
• Maintain records of IT complaints/issues and document their resolution.
• Perform preventive maintenance of computers, printers and networking equipment according to the maintenance schedule.
• Support installation or shifting of IT infrastructure whenever departments, machines or workstations are relocated.
• Escalate major hardware, networking, cybersecurity or server-related problems immediately to the IT/Tech Executive.
• Perform other IT infrastructure and technical-support activities assigned by the reporting manager.

Required Technical Skills
The candidate should have good practical knowledge of computer hardware troubleshooting, Windows 10/11, LAN networking, TCP/IP, DHCP, DNS, routers, switches, Wi-Fi access points, RJ45 crimping, structured cabling, printers/scanners, CCTV/DVR/NVR/IP cameras, biometric devices, Microsoft Office/Microsoft 365, Outlook, antivirus software, remote-support tools and basic backup procedures.
Basic knowledge of firewalls, VLANs, Active Directory, Windows Server, NAS/storage systems and cybersecurity practices will be an advantage.
Experience with barcode/label printers, barcode scanners and ERP/Tally-user IT support will be preferred for the manufacturing environment.
Educational Qualification
Diploma or Degree in Computer Science, IT or a related field such as BCA, B.Sc. IT, B. Tech/BE, Diploma in Computer Hardware/Networking or equivalent qualification.
Candidates having certifications in Hardware & Networking, CCNA, Microsoft technologies or equivalent courses will be preferred; however, strong practical experience is more important than certification alone.