Assistant IT Helpdesk

• Provide primary and secondary level of support (L1 and L2) for all hardware
  and software inquiries.
• Troubleshoot laptops (Windows & macOS), workstations, and mobile
  devices.
• Provide end-user assistance for the Learning Management System (LMS) and
  Student Information System (SIS), including course access, user enrollment
  issues, and portal navigation.
• Manage the full lifecycle of campus devices, including imaging, software
  deployment, patch management, and security updates.
• Support enterprise productivity suites and specialized engineering software
  for research and teaching.
• Maintain and troubleshoot on-site audio-visual equipment.
• Support basic network connectivity tasks, including Wi-Fi troubleshooting,
  VPN configuration, and Active Directory user management.
• Create user guides, runbooks, and KB articles.
• Track and manage all requests in the ticketing system through to resolution,
  ensuring clear communication to stakeholders.

Desired Candidate Profile

• High school diploma or equivalent; Associate's or Bachelor's degree in Information Technology or a related field is a plus.
• 0-2 years of experience in a technical support or helpdesk environment.
• CompTIA A+, Network+, or similar foundational IT certifications are highly desirable.
• Familiarity with Windows and macOS operating systems and common productivity software (e.g., Microsoft Office Suite).