Assistant IT Manager

About the role

IT Assistant Manager role based at the JB Plant, responsible for managing and maintaining on-premise and cloud infrastructure, administering ERP systems, and supporting the setup of the manufacturing plant in Malaysia.

Key responsibilities

• Manage and maintain on-premise and cloud infrastructure, including servers, networks (firewalls, switches, VPNs), and storage
• Administer the Microsoft 365 environment, Azure services, and user access controls
• Implement and monitor robust cybersecurity protocols, backup solutions, and disaster recovery plans
• Perform hands-on helpdesk operations, ensuring prompt hardware provisioning and technical support for all staff
• Assist Site GM and HQ IT to set up the manufacturing plant in Malaysia
• Perform administration and training of Microsoft Dynamics 365 Business Central to end users
• Partner with department heads to streamline business processes, map workflows, and implement system enhancements
• Design, develop, and maintain interactive Power BI dashboards and data models to support corporate decision-making
• Ensure seamless data integration between Business Central, third-party applications, and the data warehouse
• Manage relationships with external IT vendors, MSPs, software providers, and hardware suppliers

About you

• Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent practical experience)
• 5+ years of experience in IT roles, with at least 2 years in a supervisory or management capacity
• Proven experience administering and training Microsoft Dynamics 365 Business Central
• Advanced proficiency in Power BI, DAX, Power Query, and SQL
• Strong grasp of networking, Windows Server, Azure, Active Directory, and M365 administration
• Experience managing firewalls, endpoint security, and backup systems (e.g., Veeam, Azure Backup)