Assistant IT Manager

We are looking for an experienced Assistant Manager – IT to support day-to-day IT operations in a BPO/Call Centre environment.

The candidate will be responsible for managing IT infrastructure, network, servers, endpoint security, telecom/CTI systems, IT support, vendors, and branch IT operations. The candidate will also act as a primary IT point of contact for clients and internal stakeholders for IT-related matters.

Key Technical Skills Required:

• VPN / IPSec / SSL VPN
• Active Directory & Group Policy
• CTI / Dialer / Asterisk
• SonicWall / FortiGate Firewall
• LAN / WAN / VLAN, TCP/IP, DNS and DHCP
• Server and Desktop Support
• Endpoint Security / Antivirus / DLP
• SIP / PRI / VoIP
• IT Infrastructure & Network Troubleshooting

Experience & Other Requirements:

• 2–3 years of relevant experience in a BPO / Call Center environment.
• Good client management and stakeholder coordination skills.
• Excellent verbal and written communication skills.
• Ability to handle client calls, meetings and technical discussions.
• Strong troubleshooting, problem-solving and RCA skills.

Kindly contact 8450904785-Dhanish

Pay: ₹40,000.00 - ₹45,000.00 per month

Benefits:

• Provident Fund

Work Location: In person