Assistant IT Manager

Reporting to the Manager, or whoever he or she might delegate to, be responsible for the IT operations & services within the Hotel, including software and hardware support, security, anti-virus, firewall protection, server & network maintenance, website etc. Duties includes but not limited to:

·       Ensure that the Hotel’s computer systems, servers, email servers, network infrastructure and traffic are efficiently run, well maintained and secured

·       Ensure critical systems, specifically but not limited to PMS, Call Accounting, PABX, POS, Email services are available 24 hours per day

·       Provide all system and network support services, including service outage diagnosis, troubleshooting, restoration of services, virus protection management

·       To monitor and report on operational IT problems and carries out tests on software implementations, updates software patches and installs anti-virus systems to protect the systems.

·       To train end users on the correct usage of IT systems and provide first line user support services before referring to vendor support, if required

·       Provide IT technical assistance and support for all users and guests within the hotel

·       Manage third-party vendors

·       To document all IT tasks, work processes, system workflow and ensure proper tracking and records of Hotel’s IT equipment and issuance to associates

·       Manage the daily backup of the system and data files

·       Manage the sourcing, acquisition and configuration of hardware and software for the hotel and office

·       Responsible for all software and hardware renewal licensing

·       To constantly explore new IT improvement and efficient way in supporting the hotel operations.

·       Perform any ad-hoc duties and projects assigned