Royal Caribbean International

This position is based in Labadee. All candidates must have a fully completed application on <a href="http://www.rclctrac.com" rel="nofollow noopener" target="_blank">www.rclctrac.com</a> and be a fluent Spanish speaker in order to be considered.
The Assistant Information Technology Manager assists the Information Technology Manager in overseeing the technical aspects of IT operations. This role focuses on network infrastructure while supporting IT business systems and related equipment by providing knowledgeable support within the timeframes defined in Service Level Agreements. The position is also responsible for the tactical maintenance of communications systems on Private Destinations, monitoring system performance, and providing support to maintain maximum up time of all supported systems. The Assistant Information Technology Manager is directly responsible for the IT requests from Labadee. All duties and responsibilities are performed following Royal Caribbean Brand Standards, the Royal Way philosophy, Company policies, and SOPs, Public Health, Safety, Security, and Environmental Guidelines. This Job Description in no way states or implies that these are the only duties performed by the Team Member occupying this position. All Team Members may be required to perform any other job related duties assigned by their supervisor or Management. The nature of this job requires daily interactions with internal and external stakeholders. “Please note that this position requires the ability to travel to and work in Haiti. Candidates must be able to obtain and maintain any documentation, permits, visas, or other authorizations required for the position. Candidates who are unable to meet these requirements will not be eligible for consideration.”
ESSENTIAL DUTIES AND RESPONSIBILITIES:
<ul>
<li>Maintains knowledge in all aspects of the IT operations including, but not limited to, procedures, server infrastructure, network infrastructure, telecommunications, primary and secondary satellite communications, workstations (desktops and laptops), portable devices, and all associated peripherals, across Private Destinations.
</li>
<li>Assembles and configures advanced network components.
</li>
<li>Understands network security devices such as firewalls, proxies, and mobile device managers.
</li>
<li>Maintains Active Directory system by managing users, directories, and permissions.
</li>
<li>Completes standard, defined procedures for maintenance of servers and network infrastructure including, but not limited to, backups, patching, routine, and preventative maintenance.
</li>
<li>Participates in and responsible for installation and maintenance of all IT certified infrastructure and communication systems.
</li>
<li>Collaborates with Security, Operations, and Technical Teams to install, troubleshoot, and maintain Broadcast, CCTV, and Emergency Systems.
</li>
<li>Performs advanced troubleshooting to isolate and diagnose problems.
</li>
<li>Escalates, reports, and tracks High and Critical issues to IT Shoreside.
</li>
<li>Monitors, analyzes, and reports incident tickets of all priorities.
</li>
<li>Audits inter-departmental compliance to IT and Company policies, practices, regulations, and service levels.
</li>
<li>Provides after-hours support for business and operational IT-related issues.
</li>
<li>Logs time and work as well as reviewing the incident
</li>
<li>Participates in Destination’s project meetings and project deliveries as required.
</li>
<li>Provides basic IT education for Team Members on work programs and devices.
</li>
<li>Plans and reviews for advancement for those qualified and interested in career development.
</li>
<li>Participate in planning and implementation of future IT related infrastructure and systems.
</li>
<li>Maintains an efficient and cooperative atmosphere among Team Members. Leads by example and reinforces policies.
</li>
<li>Accepts ownership for achieving results in all areas of accountability, including NPS, OVE, Guest Satisfaction, Expenses, Workplace Safety, and Team Member Engagement.
</li>
<li>Participates in training and meetings.
</li>
<li>Adheres to the Company confidentiality agreement.
</li>
<li>Follows the Destinations grooming standards and ensures the Team follows the standards.
</li>
<li>Acknowledges and greets Guests, Visitors, and Team Members in public spaces with a warm, friendly greeting.
</li>
</ul>
FINANCIAL RESPONSIBILITIES:
<ul>
<li>Assists in budget planning and inventory control to ensure quality and timely delivery of products, services, equipment, and spare parts.
</li>
<li>Identifies cost efficiencies and implements the change with the support of the IT Shoreside.
</li>
<li>Places and tracks the orders requested by Operations Director and IT Shoreside, with appropriate approvals.
</li>
<li>Works with Labadee Management and IT Shoreside to plan IT expenses for Labadee.
</li>
</ul>
QUALIFICATIONS:
<ul>
<li>Diploma in Computer/IT Science or five (5) years related experience, or equivalent combination of education and experience is required.
</li>
<li>Minimum two (2) years in the IT Officer or IT Specialist role at Private Destinations.
</li>
<li>Cisco Certified Network Associate (CCNA) certification preferred (or equivalent experience).
</li>
<li>PBX training course completion preferred (or equivalent experience).
</li>
<li>Working knowledge of computer hardware and software, with a focus on operating systems (Windows, Mac OS, and Linux) and business application suites.
</li>
<li>Knowledge of Sand Dollar, InfoGenesis, Point-of-Sale (POS), Fidelio PMS, access control systems is required.
</li>
<li>Knowledge of Aruba wireless network appliances.
</li>
<li>Excellent problem-solving and analytical skills. Strong organizational and multitasking skills, and attention to detail.
</li>
<li>Proven experience working directly with internal and external customers.
</li>
<li>Ability to work under stress and tight deadlines.
</li>
</ul>
LANGUAGE REQUIREMENTS:
<ul>
<li>Ability to speak English and Spanish clearly, distinctly, and cordially with Guests, Team Members, Contractors, and Vendors.
</li>
<li>Ability to read and write English and Spanish, to understand and interpret written procedures. This includes the ability to give and receive instructions in written and verbal forms and to effectively present information and respond to questions from Guests, Managers, and Team Members.
</li>
<li>Ability to speak French or Creole is an advantage.
</li>
</ul>
PHYSICAL REQUIREMENTS:
<ul>
<li>While performing the duties of this job, the Team Member is regularly required to stand; walk; use hands to touch, handle, or feel; reach with hands and arms; talk or hear; and taste and smell. The Team Member must frequently lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
</li>
<li>All Destination Team Members must be physically able to participate in emergency life saving procedures and drills. Full use/range of motion of arms and legs as well as full visual, verbal, and hearing abilities are required to receive and give instructions in the event of an emergency.
</li>
<li>Travel to Labadee occasionally required.
</li>
</ul>
WORK ENVIRONMENT:
<ul>
<li>Destination outdoor environment where high temperature, precipitation, and humid temperatures are experienced.
</li>
<li>While performing the duties of this job, the Team Member is required to work outdoors in extremely humid and hot conditions for an extended period of time.
</li>
<li>This is a position where duties are exercised outdoors, walking in sand, and uneven surfaces.
</li>
</ul>

Assistant IT Manager, Labadee

Assistant IT Manager, Labadee

This job is no longer available

Talents

Recruiters

About