Assistant IT Manager (Retail Operations & Infrastructure)

About the Role

Midas Mart Group is seeking a proactive and experienced Assistant IT Manager (Retail Operations & Infrastructure) to oversee and support the Group's IT operations across headquarters, warehouses and retail outlets.

This role is responsible for ensuring the reliability, security and performance of the Company's IT infrastructure, networks, systems and retail technology solutions. The successful candidate will lead the day-to-day IT operations, manage IT projects and provide technical leadership to support the Group's ongoing growth and digital transformation initiatives.

This position is ideal for candidates with experience in retail, FMCG, chain store operations, supermarkets or multi-branch business environments.

Key Responsibilities

• Lead and supervise daily IT operations across all outlets, warehouses and office locations.
• Manage and support network infrastructure, servers, firewalls, CCTV systems and IT security.
• Ensure smooth operation of POS systems, inventory systems, ERP systems and business applications.
• Monitor system performance, cybersecurity risks and data backup processes.
• Plan and implement IT infrastructure upgrades, system enhancements and new technology solutions.
• Manage IT vendors, service providers and hardware procurement activities.
• Provide technical guidance and support to the IT team.
• Oversee troubleshooting and resolution of critical IT issues affecting business operations.
• Develop and enforce IT policies, procedures and best practices.
• Support digital transformation and business process improvement initiatives.
• Prepare IT reports, budgets and recommendations for Management.

Requirements

• Diploma or Degree in Information Technology, Computer Science or related field.

• Minimum 5 years of experience in IT Infrastructure, Network Administration, Systems Support or IT Operations.

• Experience leading or supervising an IT team will be an added advantage.

• Strong knowledge of:

  • Network Infrastructure
  • Windows Server
  • Active Directory
  • Microsoft 365
  • Firewalls & Network Security
  • CCTV Systems
  • Hardware & Software Management

• Experience supporting POS systems, ERP systems or retail operations will be highly advantageous.

• Strong troubleshooting, problem-solving and communication skills.

• Able to travel between outlets when required.

• Possess own transport.

Why Join Us?

✅ 13th Month Salary

✅ Additional Employer EPF Contribution of up to 4%

✅ Annual KPI Performance Bonus

✅ Annual Salary Increment Based on Performance

✅ Hospitalisation & Surgical Medical Card

✅ Career Advancement Opportunities within the Group

✅ Exposure to Multi-Outlet Retail Operations

✅ Stable and Growing Organisation

✅ Continuous Learning & Development Opportunities