Assistant IT Manager (VBA, Python)

Our clients, provides comprehensive and diversified banking services, including online banking, savings, investments, credit cards, loans, mortgages, insurance, and MPF.

Responsibilities

• Handle and track IT administrative requests (e.g., access/entitlement requests, onboarding/offboarding support, standard IT service requests) via the agreed bank channels/tools
• Maintain accurate records, evidence, and timely status updates for requests, issues, and follow-ups
• Support local documentation (how-to guides, FAQs, team knowledge base) to reduce repeat enquiries
• Respond to business team IT enquiries, triage issues, and route to the appropriate resolver groups
• Support the IT Manager with visibility of open items, risks, and priorities across departmental IT matters (e.g., recurring issues, upcoming changes, dependency tracking)
• Identify opportunities to streamline request handling and improve user experience through standardization and automation
• Liaise with external service providers and internal bank IT teams to progress incidents, requests, and solution delivery
• Coordinate requirement gathering, scheduling, testing support, and implementation follow-up for agreed solutions
• Track delivery against timelines and communicate clearly with stakeholders on progress, blockers, and next steps
• Develop and maintain small utilities, scripts, and automation for end users and operational efficiency (primarily VBA and Python)
• Assist with troubleshooting and enhancement of local IT tools (e.g., Excel-based solutions), including basic testing and documentation
• Follow local IT tools governance expectations (e.g., version control, documentation, handover, and appropriate controls).

Requirements

• Experience in an IT support / IT administration / local IT coordination role (ideally within a regulated enterprise environment)
• Strong troubleshooting, request triage, and stakeholder management skills; able to communicate clearly with both technical and non-technical users
• Ability to manage multiple concurrent requests with good attention to detail and a strong sense of ownership.

To apply for this position, please simply click on the “APPLY” button.

If you are not contacted by our consultants within 2 weeks, please consider your application unsuccessful. All applications will be treated in strict confidence and used for recruitment purposes only in accordance with PERSOL Hong Kong Limited’s Privacy Policy.

PERSOL Hong Kong Limited: Employment Agency License No. 80860