Assistant - IT Support

Key Responsibilities:

• Provide first-level (L1) support for business applications, end-user systems, and IT infrastructure across the organisation.
• Receive, log, categorise, track, and resolve IT incidents and service requests through the helpdesk/ticketing system.
• Troubleshoot and resolve application, desktop, laptop, operating system, email, printer, and network connectivity issues.
• Assist users with application access, login, password resets, role assignments, and permission-related requests.
• Escalate unresolved issues to application vendors or internal technical teams and coordinate until closure.
• Liaise with vendors for resolution of application bugs, system issues, warranty support, and hardware repairs.
• Install, configure, and maintain approved operating systems, Microsoft 365 applications, antivirus software, and other standard tools.
• Provide support for Microsoft 365, email, VPN, video conferencing, and collaboration platforms.
• Assist in testing application patches, bug fixes, configuration changes, and minor enhancements.
• Coordinate and support User Acceptance Testing (UAT), including documentation of test results and issue reporting.
• Monitor support tickets, ensure timely follow-up, and maintain agreed service levels.
• Maintain documentation of incidents, resolutions, workarounds, user guides, and FAQs.
• Conduct basic user training and provide guidance on the effective use of applications and IT systems.
• Maintain records of IT assets, including desktops, laptops, peripherals, software licences, and related equipment.
• Support employee onboarding and separation activities, including device allocation, asset recovery, and user access provisioning/de-provisioning.
• Assist in implementing operating system patches, antivirus updates, and approved software upgrades on end-user devices.
• Prepare periodic reports on support requests, pending issues, asset records, and resolution status.
• Ensure compliance with organisational IT, information security, and asset management policies and perform other support-related duties as assigned.

Educational Qualification

• Graduate in Computer Science, Information Technology, Computer Applications, Electronics or a related discipline. OR
• Graduate in any discipline with a recognised diploma or certification in computer hardware, networking, system administration or IT support.
• Relevant certifications in desktop support, networking, Microsoft technologies, IT service management or cyber security will be an added advantage.

Experience

• Minimum 3 years of relevant experience in application support, IT helpdesk, desktop support or end-user IT infrastructure support.

Other Criteria

• Maximum age limit is 30 years as on date of application.
• Proficiency in reading, writing and speaking English

Place of Posting

The place of posting for the present will be Chennai.

However, depending on administrative requirement of NABKISAN, candidate may be placed anywhere in the country in future.

Emoluments and service conditions

As per Industry Standards