Assistant IT Support Officer

Key Responsibilities

ERP System Support & Monthly Closing Coordination:

 Act as the technical point of contact for day-to-day operations, user access, and troubleshooting of the Multiable M18 ERP system.

 During monthly financial closing periods, coordinate directly with the Multiable Consultant outside regular office hours if issues arise with M18 V6.0 (O2O version), ensuring swift troubleshooting and prompt resolution to prevent financial delays.

Technical & End-User Support:

 Provide prompt technical support for hardware, software, network connectivity, and peripheral devices across local and remote office setups.

On-Call Support:

 Stand by and provide essential after-office-hours on-call support when necessary to ensure high system availability and business continuity.

IT Procurement & Administrative Documentation:

 Prepare formal internal requests, proposals, and official documents in Chinese for IT hardware, software, and equipment procurement processes.

System Maintenance & Vendor Management:

 Perform routine system health checks, backups, and software updates. Collaborate with external vendors and document standard operating procedures.

Requirements

Education:

 Higher Diploma or above in Computer Science, Information System, Information Technology, or a related discipline.

Technical Experience:

 Hands-on experience or working knowledge with Multiable M18 ERP system (preferably V6.0 O2O version).

Language & Communication Skills:

 Strong written Chinese skills for preparing internal procurement documentation, approval memos, and reports.

 Good command of spoken English and Chinese (Cantonese/Mandarin) to communicate effectively with internal teams and external IT consultants.

Operational Readiness:

 Flexibility and willingness to provide after-office-hours on-call support, particularly during monthly financial closing periods or system emergencies.

General IT Competencies:

 Familiarity with windows environment, active directory, basic networking (TCP/IP, VPN, WPS) and desktop software trouble shooting.