ASSISTANT KEY ACCOUNT MANAGER

About the role

We are seeking an Assistant Key Account Manager to join our team in Cileungsi, West Java. This is a full-time position that offers an exciting opportunity to support the development and management of our key accounts within the retail and consumer products sector. In this role, you will work closely with senior account managers to ensure the successful delivery of our products and services to major retail partners. You will play a vital part in maintaining and expanding these crucial business relationships, contributing directly to the company's growth objectives and market presence.

Key responsibilities

• Support the development and maintenance of strong relationships with key retail account partners
• Assist in coordinating order processing, product delivery and logistics to ensure timely and accurate service
• Monitor account performance metrics and prepare regular reports on sales activities and account status
• Liaise between customers and internal departments including sales, operations and finance to resolve issues and ensure customer satisfaction
• Support the preparation of account proposals, tenders and presentations for potential and existing key accounts
• Conduct regular account reviews with customers to identify opportunities for business growth and improved service delivery
• Assist in the implementation of promotional campaigns and product launches targeted at key accounts
• Track competitor activity and market trends within assigned accounts and provide insights to support account strategy
• Support the organisation and execution of account management meetings and events
• Maintain accurate and up-to-date account records and documentation in our system

What we're looking for

• Bachelor's degree in business administration, marketing, retail management or a related field is preferred
• Proven experience in account management, sales support, retail management or a similar customer-facing role within the retail or consumer products sector
• Strong communication and interpersonal skills with the ability to build and maintain professional relationships with clients and internal stakeholders
• Excellent organisational and time management abilities, with capability to manage multiple accounts and priorities simultaneously
• Proficiency in Microsoft Office applications including Word, Excel and PowerPoint
• A data-driven mindset with strong analytical skills and attention to detail
• Fluency in Indonesian and English; additional language skills are an advantage
• A proactive, solution-oriented approach to problem-solving with a customer-first mentality
• Willingness to travel occasionally to visit key accounts and conduct field activities
• Knowledge of retail operations, supply chain management and consumer products is highly desirable