Assistant Laundry Manager

The Assistant Laundry Manager supports the Laundry Manager in overseeing the daily operations of the hotel laundry and linen services. The role ensures that all guest laundry, hotel linen, uniforms, and other textile items are processed efficiently and to the highest standards of quality, hygiene, and presentation in accordance with luxury hotel standards.

Key Responsibilities

• Assist the Laundry Manager in the overall management and daily operation of the hotel laundry department.
• Supervise and coordinate laundry team members, ensuring efficient workflow and high productivity.
• Monitor the washing, drying, pressing, folding, sorting, and distribution of hotel linen, uniforms, guest laundry, and F&B linen.
• Ensure all laundry is processed according to approved procedures, fabric-care instructions, and quality standards.
• Maintain high standards of cleanliness, hygiene, and sanitation throughout the laundry area.
• Conduct regular inspections of processed linen and uniforms to ensure they meet the hotel's quality and presentation standards.
• Monitor linen and uniform inventory levels and assist with regular stocktaking.
• Coordinate with Housekeeping, Rooms Division, Food & Beverage, and other departments regarding linen and uniform requirements.
• Ensure guest laundry and special laundry requests are handled accurately, promptly, and with appropriate care.
• Monitor the condition and performance of laundry equipment and report technical issues promptly.
• Assist with preventive maintenance schedules and coordinate with Engineering when required.
• Control the proper use of laundry chemicals, detergents, and other supplies while minimizing waste and operational costs.
• Ensure proper handling of damaged, stained, or lost linen and uniforms.
• Assist in preparing duty rosters, allocating daily tasks, and monitoring attendance and performance.
• Train, coach, and develop laundry employees on operating procedures, safety, hygiene, and quality standards.
• Ensure compliance with hotel policies, health and safety regulations, fire safety procedures, and environmental standards.
• Monitor departmental expenses and support cost-control initiatives.
• Maintain accurate records and prepare operational reports as required.
• Assist the Laundry Manager with audits, inspections, quality checks, and departmental projects.
• Step in and take responsibility for the department in the absence of the Laundry Manager.

Desired Candidate Profile

Minimum 3 5 years of laundry experience , preferably within a 5-star hotel or luxury hospitality environment.

Previous supervisory or team-leadership experience in a hotel laundry operation.

Strong knowledge of commercial laundry operations, linen handling, fabric care, and laundry chemicals.

Good understanding of hygiene, health & safety, and quality-control procedures.

Experience with industrial laundry equipment and basic troubleshooting.

Strong organizational and communication skills.

Ability to work under pressure in a fast-paced hotel environment.

Good leadership, coaching, and team-management skills.

Professional appearance and a strong commitment to guest service and luxury standards.