Assistant Logistics Manager

Roles and Responsibilities

1. Distributor & Customer Issue Resolution

• Resolve distributor-level logistics issues of Damage, Excess, Pilferage, Shortage, Investigate, close & prepare live MIS for all reported DEPS cases.

• Track and monitor issues on a case-by-case basis to ensure timely closure. Good stakeholder management with Sales, Distributor, Transporter for timely issue resolution.

• Identify recurring issues and implement corrective actions to reduce TAT exceptions and operational escalations.

• Coordinate with relevant internal teams to ensure effective and timely resolution of logistics-related concerns.

2. Order Fulfilment & Logistics Operations

• Drive zonal order fulfilment and ensure 100% order fulfilment.

• Coordinate with warehouses, Sales, Planning, Transporters, and other stakeholders to ensure accurate and timely order processing.

• Monitor order fulfilment exceptions and proactively resolve operational bottlenecks.

• Ensure smooth execution of logistics operations while maintaining agreed service levels.

5. Market Visits & Market Intelligence

• Conduct at least 1 state distributor market visits per month.

• Regular Market visit to understand pressing issue & take feedback of Logistics & stock health situation.

• Document visit findings and share structured reports with relevant stakeholders.

• Gather insights on distributor operations, packaging, competition, last-mile delivery, unloading practices, floor delivery, operating hours, and other market-related factors.

• Convert market observations into actionable recommendations for improving logistics operations and distributor experience.

6. Last-Mile Logistics & Distributor Information

• Build and maintain a comprehensive database of last-mile logistics information for all distributors.

• Capture key parameters such as operating hours, unloading charges, floor delivery requirements, and other distributor-specific logistics requirements.

• Ensure coverage of assigned states/regions, with an objective of closing one state every month within the assigned span.

• Continuously update the database as new distributors and partners are onboarded.

7. Transporter Management

• Identify and onboard regional transporters based on business and operational requirements aligned with market feedback.

8. Stakeholder Management

• Build and maintain effective relationships with internal stakeholders including Sales, SCM, Warehousing, Planning, Customer Experience, and Finance, as well as external stakeholders such as distributors and transporters.

• Align stakeholders on operational priorities, timelines, and service-level expectations.

• Proactively communicate risks, exceptions, and dependencies.

• Drive cross-functional action closure to ensure smooth logistics operations

2-10 years of experience in logistics or a related field (FMCG  / Electical / Courier  / Logisticindustry preferred).

• Strong understanding of SAP systems for managing inventory, dispatch planning, and transportation operations.
• Proven ability to manage multiple priorities simultaneously, with excellent escalation skills when necessary.