Assistant Logistics Manager

Role & responsibilities

1. Outbound Dispatch B2C, D2C & Quick Commerce

• Manage end-to-end outbound dispatch for B2C (marketplace), D2C (website) and Quick Commerce orders with priority focus.
• Ensure 100% of B2C and marketplace orders are dispatched within 24 hours of order confirmation.
• Ensure 97% of D2C orders are dispatched within 3 working days.
• Enforce the 5:00 PM rule any order received before 5 PM must be processed and dispatched the same day without exception.
• Coordinate pick, pack and dispatch with the warehouse team; ensure packing standards and labelling accuracy.
• Update dispatch status and tracking information in Uniware and the Order Tracker for every dispatched order.
• Liaise with courier partners, 3PL providers and transporters for timely pickups and docket generation.

2. Appointment-Based Deliveries — Quick Commerce, Modern Trade & B2B

• Manage and execute appointment-based delivery slots for Quick Commerce platforms (Blinkit, Zepto, Swiggy Instamart or equivalent).
• Coordinate delivery appointments for Modern Trade customers and B2B clients with defined delivery windows.
• Ensure 95% on-time fulfilment of all scheduled delivery appointments.
• Follow up with transporters and logistics partners to ensure adherence to appointment slots.
• Manage documentation required for appointment deliveries — delivery challans, gate passes, appointment confirmations.
• Flag any appointment risk (stock delay, transporter issue) minimum 24 hours in advance to the Operations Head.

3. B2B Dispatch & Delivery Coordination

• Coordinate outbound dispatch for B2B, HoReCa and Export orders including docket booking and transporter handover.
• Ensure 97% of B2B orders are dispatched within 48 hours; work toward 24-hour dispatch SLA by Q2 of FY 2025-26.
• Collect and file Proof of Delivery (POD) for all B2B shipments within 7 days of delivery.
• Track in-transit B2B shipments and proactively follow up on delayed deliveries.
• Maintain transporter performance records — on-time delivery, damages, POD compliance.

4. Inbound Coordination

• Coordinate with vendors, suppliers and transporters for scheduled inbound deliveries to the warehouse.
• Confirm receipt of all inbound goods within 24 hours of arrival and communicate status to the relevant team.
• This role does not include GRN creation, quality checks or system entries — coordination and confirmation only.
• Flag discrepancies in inbound quantities or unexpected deliveries to the Stores / Procurement team immediately.

5. Reverse Logistics — FBA & Customer Returns

• Manage the end-to-end reverse logistics process for FBA (Amazon) returns and other customer or channel returns.
• Ensure physical receipt, verification and handover to the stores team for system inward within 3 working days of return initiation.
• Coordinate return closure on marketplace portals (Seller Central or equivalent) within the defined timeline.
• Maintain a return log with date-wise tracking of return initiation, receipt, inward and portal closure for every case.
• Ensure 95% of all return cases are closed within 3 working days. Escalate delays immediately.

6. Dispatch Invoicing & E-Way Bill Generation

• Raise dispatch invoices in Tally for all outbound orders before or at the time of dispatch — no order to leave the warehouse without an invoice.
• Generate e-way bills for all applicable dispatches as per GST compliance requirements.
• Ensure zero errors in invoice values, consignee details, HSN codes and e-way bill data.
• Maintain a dispatch invoice log and ensure all invoices are shared with the relevant sales or account team immediately after generation.
• Coordinate with the Finance team for any credit note, debit note or invoice correction requirements.

7. SLA Tracking, Reporting & Data Accuracy

• Update the Order Tracker (Operations Master file) for all channels — status, tracking ID, boxes dispatched and remarks — every working day before 6:00 PM.
• Log all short-supplied orders in the Short Supply Log with PO number, invoice number, SKU, short quantity and reason on the same day the shortage occurs.
• Review the Logistics KPI Dashboard daily and act on any red flags — aging orders, SLA breaches, mismatch alerts — before end of day.
• Maintain tracking compliance at 100% — every dispatched order must have a tracking number or docket number entered in the system.
• Provide weekly dispatch summary report to the Operations Head covering channel-wise volumes, SLA performance and open issues.

Preferred candidate profile

• 5+ years of hands-on experience in logistics, dispatch operations or supply chain in an FMCG, e-commerce or warehouse environment.
• Proven experience managing outbound dispatch operations across multiple channels — B2C, D2C, B2B, Quick Commerce or Modern Trade.
• Strong understanding of appointment-based delivery processes for Quick Commerce and Modern Trade customers.
• Experience in reverse logistics — managing FBA returns, customer returns and damaged goods returns.
• Ability to raise dispatch invoices and generate e-way bills; working knowledge of GST compliance for dispatch documentation.
• Strong SLA and TAT mindset — ability to work under time pressure and prioritise effectively in a fast-moving warehouse environment.
• Proficiency in MS Excel for daily tracking, reporting and data entry.
• Strong communication and coordination skills — ability to manage courier partners, transporters and internal teams simultaneously.
• Ownership attitude — takes accountability for issues, flags problems early and resolves without repeated follow-up.