Assistant Lounge Manager

We are seeking a passionate, service-oriented and hands-on Assistant Lounge Manager to support the daily operations of our premium landside lounge concept at Hong Kong International Airport.

Reporting directly to the Club Lounge Manager, the successful candidate will play a key role in ensuring smooth day-to-day lounge operations, maintaining exceptional service standards, supervising frontline teams, and delivering memorable guest experiences. This is an excellent opportunity for hospitality professionals who enjoy operational excellence, team leadership, and guest engagement in a dynamic airport environment.

What you will be doing:

Operations Management

• Assist the Club Lounge Manager in overseeing daily lounge operations, including reception, food and beverage service, housekeeping, guest services, and lounge facilities.
• Ensure smooth operations across all guest touchpoints and maintain high service standards.
• Monitor daily operational performance and promptly address service or operational issues.
• Conduct regular floor inspections to ensure cleanliness, presentation, and operational readiness.
• Support duty management responsibilities and take charge of the lounge in the absence of the Club Lounge Manager.

Guest Experience & Service Excellence

• Deliver exceptional guest experiences and ensure company service standards are consistently maintained.
• Engage proactively with guests and respond promptly to feedback, inquiries, complaints, and special requests.
• Support service recovery initiatives and resolve guest concerns professionally and effectively.
• Assist in handling VIP guests and special events within the lounge.

Team Supervision & Development

• Lead, motivate, and supervise frontline team members to achieve operational and service excellence.
• Provide coaching, on-the-job training, and guidance to ensure service consistency and staff development.
• Assist in managing staff rostering, attendance, manpower deployment, and daily briefings.
• Foster a positive, guest-focused, and collaborative work environment.

Administrative & Operational Support

• Prepare operational reports, shift handover records, and incident reports.
• Monitor inventory levels and coordinate with relevant departments to ensure adequate supplies and equipment.
• Support the implementation of new operational procedures, service initiatives, and promotional activities.
• Assist in achieving operational efficiency and cost-control objectives.

Stakeholder Coordination

• Work closely with internal departments, airport authorities, contractors, and service partners to ensure smooth operations.
• Support lounge opening projects, special events, and business initiatives as assigned.

Compliance & Safety

• Ensure compliance with company policies, airport regulations, food safety standards, and workplace safety requirements.
• Maintain a safe, clean, and welcoming environment for guests and employees.
• Assist in enforcing operational procedures, quality assurance, and hygiene standards.

What we are looking for:

• Diploma or Degree in Hospitality Management, Hotel Management, Tourism, Business Administration, or related disciplines.
• Minimum 3-5 years of supervisory or management experience in hospitality, hotels, premium lounges, restaurants, clubs, airlines, or customer service operations.
• Strong operational knowledge with a hands-on management style.
• Passionate about hospitality and delivering exceptional guest experiences.
• Strong leadership, interpersonal, and communication skills.
• Ability to work under pressure in a fast-paced environment.
• Positive attitude, strong sense of responsibility, and service-oriented mindset.
• Good problem-solving, decision-making, and conflict-resolution skills.
• Good command of spoken and written English and Chinese.
• Willing to work on shifts, including weekends and public holidays.
• Candidate with less experience will be considered for the position of Lounge Supervisor

Benefits:

• Eight days off per month
• Attendance Bonus
• Medical Insurance
• Meal Allowance
• Transportation Allowance
• 15 days Statutory Holiday
• 12 days annual leave from starting
• Career advancement opportunity