Assistant Manager- Accounts Receivable

What this job involves

Team Leadership Supervision:

Lead and supervise a team of credit and collections specialists across the region/group

Allocate workload and prioritize tasks among team members to meet departmental objectives

Conduct regular team meetings to review performance, share updates, and address challenges

Monitor team productivity and ensure adherence to established processes and timelines

Provide coaching, mentoring, and performance feedback to direct reports

Support recruitment, onboarding, and training of new team members

Conduct performance reviews and identify development opportunities for team members

Operational Management:

Oversee the full cycle of accounts receivable for the region/group, including invoice tracking, payment reconciliation, and collections

Review and approve complex reconciliations between financial systems and client accounts

Establish and monitor KPIs for collections efficiency, DSO (Days Sales Outstanding), and bad debt reduction

Ensure cash and debtor targets set by the Business are consistently met or exceeded

Implement process improvements to enhance efficiency and reduce aged receivables

Develop and maintain standard operating procedures for the credit and collections function

Client Stakeholder Management:

Manage escalated client disputes and complex collection issues

Build and maintain strategic relationships with key internal and external stakeholders

Coordinate with internal teams (billing, finance, operations) to resolve systemic invoicing issues

Present weekly and monthly debtors reports to senior management with analysis and recommendations

Financial Controls Compliance:

Ensure compliance with company credit policies, terms, and relevant regulatory requirements

Review and approve credit limit adjustments and payment plan arrangements

Monitor high-risk accounts and recommend appropriate action (legal, write-offs, etc.)

Participate in month-end and year-end close processes

Support internal and external audits related to accounts receivable

Strategic Input:

Advise the Business on credit control strategy, risk mitigation, and best practices

Provide input on credit policies and procedures to minimize bad debt exposure

Analyze aging reports and trends to proactively address collection challenges

Sound like you To apply you need to be/have:

A bachelors degree in finance, accounting, or a related field (Masters degree or professional certification preferred)

Minimum 7+ years of experience in credit and collections or accounts receivable management

Minimum 3 years of proven team leadership or supervisory experience

Demonstrated ability to lead, motivate, and develop a team

Strong analytical and problem-solving skills with attention to detail

Excellent written and verbal communication skills in English

Advanced Excel skills and proficiency with ERP/financial systems

Ability to make sound decisions under pressure and meet tight deadlines

Strong interpersonal skills with the ability to influence at all organizational levels

Property/Professional Services background preferred but not essential

Experience with process improvement initiatives is a plus

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