(Assistant) Manager - Active Ageing Centre

Roles & Responsibilities

Leadership

·       Lead the staff team in fulfilling the Centre’s goals and funders’ (AIC/MOH) Key Performance Indicators (KPI)

·       Work together with MWS Group Director of Healthcare Services, Head of Active Ageing Centres (AAC) and AAC Central Governance Committee to set directions that are aligned to MWS

·       Make sound decisions on behalf of the Management

·       Mentor new Assistant Managers or Managers to help them succeed and grow

People & Team Management

·       Recruit, select, train, develop, supervise, mentor and motivate the staff team

·       Identify and allocate the appropriate manpower (both staff and volunteers) to the services and needs of the AAC

·       Develop a cohesive staff team by having regular 1 to 1 and group supervision with staff

·       Manage any conflict amongst staff that may arise and work to unite the staff team

·       Guide and support mentee in people management

·       Ensure that staff are trained and developing professionally

Volunteer Management & Development

·       Work with community stakeholders, in particular the partner church representative to coordinate volunteering efforts

·       Together with other Centre Managers, develop a process of volunteer screening, volunteer development and sustainability

Service Planning, Implementation and Evaluation

·       Plan, implement and evaluate active ageing programmes, befriending service and community outreach work that focus on building individual elderly’s self-help capacity and communities that support ageing in place

·       Develop standard operating procedures for needs assessment, community outreach and appropriate interventions at the Centre level, including escalation protocols, service linkage and follow-up

·       Evaluate service and programme outcomes and recommend areas of improvement

Strategic Local Partnerships

·       Manage relationship with partner churches, service providers and grassroots organizations in the centre catchment area

·       Attend local networking meetings and build rapport with stakeholders

·       Active promotion of collaborative relationship

·       Establish working level processes.

·       Guide mentee in strategic local partnership and public relation skills

Adminstration

·       Work with the Head of AAC to implement administrative processes and ensure compliance to Finance and Human Resource Policies

·       Preparation and submission of data to MOH, AIC and other funders

·       Ensure proper input of data into the internal electronic records system as well as the management of data and reporting to AIC

·       Manage IT software and hardware of the Centre with support from Centre staff and MWS IT Department

·       Ensure the compliance of policies and processes as set by MWS and any financial, HR and data protection protocols

·       Manage the finances of the Centre and funds given to the Centre, e.g. Community Silver Trust Fund, Chen Su Lan Fund, etc. and ensure responsible and prudent use of resources

·       Guide mentee in the administration of the Centre

Qualifications, Competencies & Experience

• Master or Bachelor’s Degree in Healthcare, Social Sciences or related field preferred
• Hold a class 3A Driving License
• Minimum 5 to 8 years of management experience in an elder care facility
• Counselling background involving the elderly will be good to have
• Leadership qualities demonstrated in past achievements and/or previous work experiences
• Excellent verbal, written communication as well as people management skills
• Must be people-oriented and love elderly
• Able to do effective presentations and possess good facilitation skills
• Ability to speak more than 1 language
• Ability to conduct community asset mapping and environmental scanning
• Knowledge of community resources
• Ability to engage stakeholders and partners with good public relations skills
• Possess cultural understanding and social sensitivity
• Good team player and leader