Assistant Manager - Air Freight Export Operations

We are looking for a results-driven Assistant Manager – Air Freight Export to join our team and oversee the smooth and efficient execution of air freight export operations while delivering a high level of service to our customers.

Key Responsibilities

• Lead and coordinate day-to-day Air Freight Export Operations and Customer Service activities in line with business objectives, company policies and operational standards.
• Monitor team performance, allocate workloads and ensure KPI, productivity, service and compliance targets are consistently achieved.
• Oversee the end-to-end export process, including transport orders, bookings, booking optimization, shipment coordination and export documentation.
• Monitor shipment status, identify operational issues and ensure timely resolution of incidents, exceptions and customer-related matters.
• Maintain strong relationships with customers, suppliers, carriers and internal stakeholders, ensuring effective communication and service delivery.
• Identify supplier performance gaps and implement appropriate solutions to improve service quality and operational efficiency.
• Support business growth by identifying opportunities to expand services, strengthen customer retention and enhance customer experience.
• Contribute to pricing, tenders, account performance reviews and monthly management reporting.
• Ensure accurate and timely updates to relevant systems, customs information, shipment status and operational reports.
• Identify opportunities for process improvements and system enhancements to increase efficiency and align operations with business goals.
• Guide and develop team members while fostering a culture of accountability, collaboration and continuous improvement.

Qualifications & Experience

• Bachelor’s Degree in Management or Logistics or a relevant field.
• 3–5 years of experience in Air Freight, preferably with exposure to export operations.
• Strong knowledge of air freight export processes, documentation and customer service.
• CW1 experience/exposure will be a definite advantage.
• Strong communication, problem-solving, planning and stakeholder management skills.
• Ability to work effectively in a fast-paced, customer-focused environment.

If you are up to the challenge, send your CV to [email protected] within 14 days of this advertisement, mentioning the email subject as “ Assistant Manager - Air Freight Export"