Assistant Manager (Air Operation)

Responsibilities

Daily Operations & Shift Management: Lead and coordinate daily shift operations, ensuring all cargo consolidation, ULD building, documentation (MAWB/HAWB/Manifest),

Data Analysis & Reporting:

Analyze daily/weekly logistics and shipment data to monitor key performance indicators (KPIs) such as weight/volume growth, airline load factors, and transit times.

Evaluate cost structures (including airline spot rates, fuel surcharges, and terminal charges) to identify cost-saving opportunities.

Generate operational reports and dashboards to assist management in capacity forecasting and Block Space Agreement (BSA) planning.

Account & Cargo Handling: Supervise the end-to-end air freight workflow for key accounts, ensuring proper handling of diverse cargo types, including high-volume consolidated shipments and time-critical orders.

Carrier & Vendor Coordination: Maintain strong relationships and daily communication with airlines, ground handling agents, and trucking vendors to secure priority space and resolve operational issues (e.g., flight delays, off-loads).

Requirements

Experience: Minimum 3–5 years of solid experience in Air Freight Forwarding operations, with at least 1 year in a senior or supervisory capacity.

Data & Analytical Skills:

Strong analytical mindset with proficiency in handling and interpreting operational/freight data.

Advanced knowledge of Microsoft Excel (VLOOKUP, Pivot Tables, formulas) and datavisualization tools  .

Flexibility (Shift Duty): Willing to work on rotational shifts (including night shifts, weekends, and public holidays) to support 24/7 air freight operations.

Industry Knowledge: Thorough understanding of air export procedures and airline booking mechanics.

Languages: Good command of written and spoken English, Cantonese, and Mandarin.

(Less experience will be considered as Supervisor)