Assistant Manager and Baker

Assistant Manager & Baker

Location: Knaresborough (In-person)

Hours: 33.5 hours per week working Tuesday to Saturday. Some flexibility with times (earlier shift, likely 6.30am-3pm one day per week) will be required in the first 6 months. To be discussed further during interview.

Tuesday 11-5

Wednesday 10-5

Thursday 11-5

Friday 8.30-5

Saturday 8.30-5

About Us

Butter&Bean is a modern, cozy coffee shop in Knaresborough serving specialty coffee, milkshakes, smoothies, mini cupcakes, pastries, scones, and light lunches. Our focus is on quality and flavour, and we’re looking for a friendly, enthusiastic, and motivated individual to join our team.

Role Purpose

The Assistant Manager supports the owner in the daily running of the coffeeshop, ensuring excellent customer service, smooth operations, and a positive team culture. Alongside supervisory duties, this role plays a key part in our in-house baking—preparing our daily selection of scones, cupcakes, tray bakes and full-size celebration cakes. Baking and barista experience is preferred, but full training will be provided for the right candidate with a passion for baking!

Key Responsibilities

Barista & Front of House

• Prepare and serve specialty coffee, teas, milkshakes, and smoothies to consistent brand standards.
• Maintain espresso equipment, dial in grinders, and ensure correct extraction and milk-texturing techniques.
• Deliver fast, friendly, and personalized customer service at the counter and floor.
• Keep the bar, counter, and seating areas clean, stocked, and presentable at all times.

Kitchen & Baking

• Bake fresh scones, mini cupcakes and occasional tray bakes for daily display.
• Bake and decorate full-size celebration cakes to store standards.
• Follow recipe specifications, manage bake schedules to minimize waste, and maintain ingredient prep.
• Uphold strict food safety, allergen management, and kitchen hygiene standards.

Operational Management

• Oversee daily store operations, including opening/closing procedures, cash handling, and stock management.
• Maintain high standards of cleanliness, food safety, and hygiene in line with UK regulations.
• Ensure all drinks and food items are prepared to brand standards.
• Monitor kitchen and shop inventory levels, complete stock counts, and support ordering processes.
• Handle customer queries, complaints, and feedback professionally.

Team Leadership & Customer Experience

• Support the owner in supervising, motivating, and developing the team.
• Lead shifts, allocate tasks, and ensure staff are working efficiently.
• Assist with training new team members in customer service, product knowledge, and operational procedures.
• Ensure every customer receives friendly, fast, and personalised service in a welcoming atmosphere.

Sales & Compliance

• Support the owner in achieving sales targets, driving seasonal promotions, and controlling wastage.
• Ensure strict adherence to health and safety, food hygiene, allergen procedures, GDPR, and cash-handling protocols.

Person Specification

Essential Skills & Experience

• Strong customer service skills with a friendly, confident manner.
• Ability to lead a team and manage a fast-paced environment.
• Good understanding of food safety and hygiene standards (Level 2 Food Hygiene desirable).
• Competent in cash handling and basic admin tasks.
• High attention to detail and standard-driven.

Personal Qualities

• A genuine passion for baking, quality food, and specialty coffee.
• Positive, energetic, reliable, and organized.
• Willingness to learn, adapt, and refine baking and leadership skills.
• Strong team player who leads by example.

Desirable

• Previous baking experience (especially with scones, cupcakes, tray bakes, or cake decorating/piping).
• Experience in retail or hospitality, ideally in a supervisory, shift leader, or bakery environment.
• Barista experience.
• Experience in training or coaching staff.
• Interest in social media, local marketing, or community events.

Benefits

• Casual dress
• Company pension
• Discounted or free food & drinks
• Full training provided on baking and store operations

Pay: £13.50-£14.50 per hour

Expected hours: 33.5 per week

Benefits:

• Casual dress
• Company pension
• Discounted or free food

Work Location: In person