Assistant Manager-AXIS Bank

Key Responsibilities

• Branch Operations Customer Service Management: Oversee day-to-day branch operational processes, cash management, clearing operations, and general ledger maintenance.
• Address and resolve escalations from high-net-worth (HNI) and retail clients, ensuring top-tier service standards and fast query resolution.
• Manage account opening verification, service requests, locker operations, and electronic fund transfers (NEFT/RTGS/IMPS).
• Cross-Selling Business Growth: Drive portfolio penetration by identifying cross-sell opportunities within the existing branch customer base.
• Promote retail financial products, including Savings Current Accounts (CASA), Fixed Deposits, Loans, Credit Cards, Mutual Funds, and Insurance.
• Support Branch Managers and team members in achieving monthly and quarterly operational and business targets.
• Compliance, Risk Audit Adherence: Maintain full compliance with KYC, AML (Anti-Money Laundering), and RBI regulatory mandates.
• Ensure the branch stays fully compliant during internal, concurrent, and regulatory audits with zero high-risk observations.
• Perform regular verification of customer documentation, signature updates, and mandatory record archiving.
• Team Leadership Administrative Coordination: Guide, coach, and supervise frontline desk staff and customer service executives.
• Monitor daily operation metrics, turn-around times (TAT), and service error logs to drive operational efficiencies.

Experience

1 - 3 Years

Industry

Corporate Planning Strategy / Management Consulting

Key Skills

• Bank Manager
• Bank Officer
• Banking Manager
• Banking Officer

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