Assistant Manager (BEN AD)

Job Summary

We are looking for an experienced Assistant Manager to support the management of Benefits Administration and HR-related programs while ensuring effective team performance and strong client relationships. The role requires solid knowledge of Compensation & Benefits, excellent people management skills, and the ability to manage client expectations and deliver quality service.

Key Responsibilities

Benefits & Administration

• Oversee day-to-day Benefits and HR Administration activities, including HMO, insurance, leave, government-mandated benefits, and employee benefits programs.
• Ensure accurate and timely processing of benefits and compliance with company policies and government regulations.
• Review benefits processes and recommend improvements to increase efficiency and service quality.
• Monitor reports, records, and benefits-related documentation to ensure accuracy.

People Management

• Lead, coach, and develop the Benefits Administration team to achieve operational and service targets.
• Delegate tasks effectively, monitor team performance, and provide regular feedback and coaching.
• Address employee concerns, performance issues, and conflicts in a professional and timely manner.
• Ensure team members understand processes, policies, service standards, and performance expectations.
• Promote teamwork, accountability, and continuous improvement within the team.

Client Management

• Serve as a key point of contact for clients regarding Benefits Administration and HR-related concerns.
• Build and maintain strong, professional relationships with clients and stakeholders.
• Understand client requirements and ensure that agreed service levels and deliverables are consistently met.
• Manage client expectations, concerns, escalations, and service-related issues through timely resolution.
• Conduct regular client discussions or business reviews and provide updates on team performance, issues, and improvement initiatives.
• Coordinate with internal teams to address client requirements and ensure smooth service delivery.

Qualifications

• Bachelor’s degree in Human Resources, Business Administration, or a related field.
• At least 5 years of experience in Benefits Administration, Compensation & Benefits, HR Operations, or a related field, with supervisory or managerial experience.
• Proven experience in people management and team leadership.
• Experience handling clients, stakeholders, or external accounts is highly preferred.
• Strong knowledge of HMO, insurance, employee benefits, and government-mandated benefits.
• Good understanding of Philippine labor and benefits regulations.
• Excellent communication, problem-solving, organizational, and interpersonal skills.
• Strong ability to manage multiple priorities and work in a fast-paced environment.