Assistant Manager – Bowling Centre

Job Overview

We are seeking an energetic and organized Assistant Manager to oversee daily counter, floor, and lane operations at our bowling centre. In this role, you will work alongside the Outlet Manager to ensure smooth operations, coordinate counter booking flows, manage lane technicians and floor staff, maintain high customer satisfaction, and assist in running leagues or private events.

Key Responsibilities

• Counter & Lane Operations: Oversee front desk reception, lane assignments, shoe rentals, and POS cashiering. Ensure fast, friendly customer check-in and minimize lane downtime during peak hours.
• Team Leadership & Staffing: Supervise, train, and support counter staff, floor crew, and house technicians. Assist with briefing shift teams, preparing duty rosters, and monitoring daily attendance.
• Events & League Coordination: Help organize, set up, and execute bowling leagues, corporate events, birthday parties, and tournaments.
• Basic Technical & Housekeeping Oversight: Coordinate with technicians for quick resolution of lane jams, scoring system glitches, or mechanical issues. Ensure lanes, seating areas, shoe counters, and ball racks are clean and well-maintained.
• Customer Service & Issue Resolution: Greet guests warmly, answer inquiries regarding rates and promotions, and handle customer feedback or lane disputes professionally.
• Cashiering & Stock Control: Oversee daily sales settlements, cash floats, and end-of-shift reconciliation. Monitor inventory for pro shop items, rental shoes, socks, arcade tokens, or counter supplies.

Requirements & Qualifications

• At least 1–2 years of supervisory/assistant management experience in leisure, sports/entertainment, hospitality, or retail.
• Familiarity with POS cashiering systems and counter management software (prior experience in a bowling or entertainment facility is an added advantage).
• Strong leadership, communication, and problem-solving skills.
• Friendly, active, and able to thrive under high-volume weekend and evening crowds.
• Willing to work shift hours, weekends, and public holidays.