Assistant Manager, Building Operations (Contract-Based)

Role Overview

Oversee daily building operations, facilities maintenance, tenant and guest relations, and short-term rental and tenancy management to ensure operational efficiency and service excellence.

Job Responsibilities

• Building Operations Management: Assist in overseeing the day-to-day operations of designated buildings to ensure all building systems, facilities, and common areas are operating efficiently and in accordance with established standards.
• Facilities & Maintenance Management: Monitor the performance and condition of building facilities, equipment, and systems. Coordinate preventive and corrective maintenance, liaise with service providers and contractors, and recommend repairs, replacements, or upgrades where necessary.
• Tenant & Resident Engagement: Maintain positive relationships with tenants and residents through regular engagement. Attend to enquiries, feedback, and complaints promptly and professionally to ensure a high level of tenant satisfaction.
• Short-Term Rental & Tenancy Operations: Oversee the day-to-day operations of the Company's short-term rental and tenancy management units, ensuring smooth operations across guest services, housekeeping, bookings, check-ins and check-outs, and tenant support.
• Vendor & Service Provider Coordination: Coordinate with contractors, maintenance teams, housekeeping personnel, and other service providers to ensure timely service delivery and compliance with the Company's operational standards.
• Emergency Response & Safety: Coordinate and lead the initial response to building emergencies, operational disruptions, and safety incidents, ensuring appropriate escalation and follow-up actions are taken.
• Reporting & Administration: Prepare operational reports, maintain accurate records, monitor operational performance, and handle other building-related administrative duties as required.
• Operational Improvement: Identify opportunities to improve operational efficiency, service quality, tenant satisfaction, and cost management across building and rental operations.
• Ad-hoc Duties: Perform other duties and responsibilities as assigned by Management from time to time.

Job Requirements

• Diploma or Bachelor's Degree in Building Management, Property Management, Facilities Management, or a related discipline.
• Minimum 3–5 years of relevant experience in building operations, property management, facilities management, or a related field. Candidates who looking for career progression are welcome!
• Experience in short-term rental, tenancy management, or hospitality operations will be an added advantage.
• Good communication, interpersonal, problem-solving, and organizational skills.
• Ability to coordinate multiple operational tasks, manage service providers, and handle tenant or guest complaints professionally.
• Able to respond effectively to operational issues and emergencies.
• Proficient in Microsoft Office and operational reporting.
• Willing to work at Bangsar area.