Assistant Manager- Client Relations

ASSISTANT MANAGER – CLIENT RELATIONS

Varma Homes Pvt. Ltd.

About the Role

Varma Homes Pvt. Ltd. is seeking a dynamic and customer-focused Assistant Manager – Client Relations to drive client engagement and deliver a seamless customer experience across the property lifecycle.

The role will be responsible for managing client relationships, resolving customer concerns, coordinating with internal stakeholders, and ensuring timely delivery of client commitments.

Key Responsibilities

• Manage and strengthen relationships with existing and prospective customers.
• Serve as a key point of contact for client queries, requests, and escalations.
• Ensure timely and effective resolution of customer concerns through cross-functional coordination.
• Coordinate with Sales, Projects, Finance, Legal, CRM, and Handover teams to fulfil client commitments.
• Monitor customer issues and follow up to ensure timely closure.
• Support property inspections, documentation, handover, and post-handover activities.
• Maintain accurate customer records and ensure timely updates in CRM systems.
• Track customer feedback and identify opportunities to enhance customer experience.
• Prepare MIS and periodic reports on client queries, complaints, resolutions, and customer satisfaction.
• Support continuous improvement of client-relations processes and service standards.

Candidate Profile

• Bachelor's degree in Business Administration, Marketing, Commerce, Hospitality, or a related field.
• 3–6 years of relevant experience in Client Relations, Customer Experience, CRM, Real Estate, Hospitality, Banking, or a similar sector.
• Prior experience in real estate/customer relationship management will be an advantage.
• Excellent communication, interpersonal, negotiation, and problem-solving skills.
• Strong coordination, follow-up, and stakeholder-management capabilities.
• Ability to handle customer escalations with professionalism and maturity.
• Proficiency in MS Office and CRM applications.
• Excellent English communication; proficiency in Malayalam preferred.

Key Competencies

Customer Centricity | Relationship Management | Communication | Problem Solving | Stakeholder Coordination | Ownership | Negotiation | Teamwork

What We Offer

• A professional and growth-oriented work environment.
• Opportunity to work with an established real-estate organization.
• Exposure to end-to-end customer experience management.
• Career development and learning opportunities.
• Competitive compensation aligned with experience and industry standards.

Apply Now

If you are a customer-focused professional with strong relationship-management and coordination skills, we invite you to join Varma Homes Pvt. Ltd. and contribute to delivering exceptional customer experiences.

Send your updated CV to: [email protected]

Pay: ₹35,000.00 - ₹45,000.00 per month

Benefits:

• Provident Fund

Work Location: In person