Assistant Manager, Client Services

A Day in the Life:

• Lead and oversee the project team in the implementation of events and projects on-site.
• Manage client relationships from project conceptualisation, planning, execution, and post-project evaluation.
• Manage clients' expectations and provide professional advice to ensure project objectives are achieved.
• Service and grow existing client accounts by understanding their business needs while ensuring effective cost management.
• Attend industry events and exhibitions to keep abreast of market trends and identify business opportunities.
• Review and approve requests for client payments and supplier invoices in accordance with company procedures.
• Lead project briefings with designers to communicate clients' requirements and project specifications.
• Coordinate and manage suppliers to ensure all event and project requirements are fulfilled.
• Negotiate with suppliers to achieve competitive pricing while maintaining quality standards.
• Coordinate storage arrangements and logistics with clients where required.
• Oversee on-site operations to ensure supplier deliveries, installations, and build works are carried out according to project requirements, specifications, quality, and timelines.
• Review and prepare project costing reports for management approval.
• Monitor and manage the overall project budget and profitability to achieve targeted gross profit margins.
• Prepare and present project reports upon completion, including project outcomes and recommendations for continuous improvement.
• Liaise with venue owners regarding venue requirements, operational matters, and any damage arising from project activities.
• Mentor and provide guidance to junior Client Services team members where required.

What We are Looking For:

• Degree / Diploma in Hospitality / Tourism Management or equivalent
• Minimum 3 to 4 years' of experience in account servicing
• Minimum 3 to 4 years' experience in exhibition industry
• Good interpersonal and communication skills
• Well-versed in Microsoft Word / Excel / Project