Assistant Manager – Client Servicing

Job highlights

• 5+ years in client servicing with expertise in client relationship management and leadership skills
• Manage client relationships, develop servicing strategies, lead client service team, analyze feedback and market trends to improve solutions

Roles and Responsibility

• Manage and maintain strong relationships with clients to ensure high levels of satisfaction and retention.
• Develop and implement effective client servicing strategies to drive business growth.
• Collaborate with internal teams to deliver exceptional customer experiences and resolve complex issues.
• Analyze client feedback and market trends to identify opportunities for improvement and innovation.
• Build and maintain a deep understanding of client needs and preferences to provide tailored solutions.
• Lead and motivate a team of client service professionals to achieve business objectives.

Job Requirements

• Proven experience in client servicing or a related field, with a minimum of 5 years of experience.
• Excellent communication, interpersonal, and problem-solving skills, with the ability to work effectively in a fast-paced environment.
• Strong analytical and leadership skills, with the ability to think strategically and make informed decisions.
• Ability to work independently and as part of a team, with a flexible and adaptable approach to changing priorities and deadlines.
• Strong knowledge of client relationship management principles and practices, with experience in managing multiple client accounts simultaneously.
• Experience working in a BPO or similar industry, focusing on delivering exceptional customer experiences and driving business growth through innovative solutions.