Assistant Manager

​

About the Role

 

As an Assistant Store Manager, you will play a key role in delivering a premium customer experience while supporting the day-to-day operation of a Miele Experience Centre. You will work closely with the Store Manager to drive sales performance, develop team  

capability

  and ensure every customer receives a best-in-class brand experience.

 

 

This is an exciting opportunity for an experienced retail professional who enjoys leading by example, developing  

people

  and creating an environment where customers can experience the quality and innovation of Miele products first

hand.

 

 

At Miele, we strive to make our workplace and culture as future proof as our world-renowned products. Join a business that has continued to evolve since 1899 and help us live our philosophy of being “Immer Besser”  

  forever better.

 

 

Your Responsibilities

 

• In close collaboration with the Store Manager, support the delivery of sales, customer  

  experience

    and operational  

  objectives

    across the Experience Centre

• Through coaching, guidance and leadership, contribute to the development and performance of the sales team while creating a positive and engaging working environment

• In partnership with customers and colleagues, deliver a premium brand experience and build long-term relationships that encourage loyalty and repeat business

• By monitoring store standards, displays and customer service levels, ensure the Experience Centre consistently reflects the quality and values of the Miele brand

• In support of daily store operations,  

  assist

    with rota planning, administration, stock  

  management

    and compliance activities to ensure the smooth running of the Experience Centre

• Through effective communication and problem solving, manage customer enquiries and resolve issues promptly while  

  maintaining

   

  high levels

    of customer satisfaction

• In the absence of the Store Manager, take responsibility for leading the Experience Centre and ensuring business priorities and performance targets are achieved

 

What We Are Looking For

 

 

• Proven experience in a retail management or supervisory role, with a strong  

  track record

    of delivering sales results and customer service excellence

• Experience leading,  

  coaching

    and developing team members to achieve individual and team objectives

• Strong commercial awareness with the ability to drive sales performance, manage priorities and support operational efficiency

• Excellent communication,  

  organisation

    and relationship-building skills, with the confidence to engage with customers,  

  colleagues

    and stakeholders at all levels

• A proactive and adaptable approach, with the ability to perform effectively in a fast-paced retail environment and embrace new challenges

 

What We Offer

 

• Competitive salary  

  of  

  up to £36,000 a

  nd performance-related bonus opportunit

  y of

    up to 2 months

• Extensive discounts on Miele products for yourself,  

  family

    and friends

• Access to health and wellbeing benefits, including health cash plans and eye care support

• Ongoing training and development opportunities to support your career progression

• Additional

    benefits including recognition schemes, financial wellbeing  

  support

    and employee  

  assistance

    programmes

 

Additional Information

 

 

This is a full-time permanent position within our Wigmore - London Experience Centre.

 

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can thrive.