Assistant Manager

What You’ll Be Responsible For

People Leadership & Team Management

Lead, coach, and develop a team of data center operations staff, setting clear expectations and high performance standards

Own shift/team scheduling, resourcing, and handover routines to support 24x7 operations

Conduct regular 1:1s, performance reviews, and development planning

Support hiring, onboarding, training, and capability building across the team

Foster a strong culture of safety, accountability, and continuous improvement

Operational Oversight

Ensure safe, reliable, and compliant day‑to‑day operations across the data center

Oversee routine operational activities including rounds, logs, checks, permits, and documentation

Coordinate preventive and corrective maintenance activities, ensuring work is properly planned and controlled

Maintain high standards of operational readiness, housekeeping, and site discipline

Vendor & Contractor Management

Act as the on‑site lead for third‑party contractors and service providers

Ensure all vendor activity meets Equinix safety, quality, and operational standards

Monitor performance, validate work completion, and drive close‑out of actions

Support service reviews and continuous improvement of vendor delivery

Incident, Change & Problem Management

Act as a first point of escalation during incidents or abnormal operating conditions

Coordinate on‑site response activities, communications, and recovery actions

Ensure incidents are accurately documented with high‑quality RCA and corrective actions

Support change management processes, ensuring risk is assessed, approved, and communicated

Safety, Security & Compliance

Role‑model and enforce Equinix health, safety, and security standards at all times

Ensure compliance with internal procedures, regulatory requirements, and audit expectations

Maintain accurate site documentation, records, and training compliance

Participate in audits, inspections, and risk‑management activities

Stakeholder & Customer Support

Partner closely with Engineering, Security, Construction/Projects, and Customer Operations teams

Support customer requirements and site readiness, including professional engagement during visits or tours

Enable project delivery through strong operational coordination and risk management

Who We’re Looking For

Essential Experience & Background

Electrical or Mechanical background

Experience working in a data center, critical facilities, FM, or mission‑critical environment

Demonstrated experience leading people (Supervisor, Shift Lead, Team Lead, or similar)

Experience coordinating vendors and supporting maintenance or operational activities

Comfortable operating in a 24/7, high‑availability environment

Skills & Attributes

Strong people‑leadership mindset with the ability to coach, motivate, and hold teams accountable

Operationally disciplined, structured, and process‑driven

Calm and decisive under pressure, particularly during incidents

Clear and confident communicator, both written and verbal

Strong focus on safety, compliance, and doing things the right way

Preferred (Nice to Have)

2+ years in a supervisory or people‑management role

Exposure to incident management, RCA writing, and change management

Desired Candidate Profile