EXL Service
Assistant Manager
Skills
2 months ago
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Important information
Contract type:
Permanent
Location:
Maharashtra, India
Work mode:
Onsite
Published on:
17 August 2026
What they need
Job Description: Core strengths / capabilities
- Requirements & analysis: discovery workshops, user stories, epics, acceptance criteria, NFRs, prioritization support
- Process & operational design: as-is/to-be, Visio, service blueprints, controls and handoffs
- Data & integration awareness: data lineage, field mapping, event flows, basic SQL (where relevant)
- Delivery support: backlog refinement, sprint support, UAT planning/execution, triage, defect management
- Stakeholder management: influencing across Product, Tech, Ops, Compliance/Risk; clear written comms
- Quality & governance: traceability, change impact assessment, RAID management, documentation discipline
Responsibilities: Typical deliverables
- Problem statement, scope, assumptions, success measures
- Epics/features, user stories, acceptance criteria
- Process maps (as-is/to-be), customer journeys
- Data dictionary, mapping specs, interface requirements
- UAT approach, test scenarios, sign-off pack
Tools/ways of working (examples)
Jira/Confluence, Visio, Excel, SQL (basic–intermediate), Agile/Scrum/Kanban.
Nice “differentiators” (optional)
- Experience in regulated environments (risk, audit, controls-by-design)
- Familiarity with cloud patterns, microservices, event-driven architecture (high-level)
- Ability to simplify complex stakeholder needs into an MVP and phased roadmap
Qualifications: Graduate in Computer Science, Data Science, or related field. 2-3 years of experience in data engineering or related field.
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