Assistant Manager

Company: Enkei Wheels India Ltd.
Department: Quality Assurance
Designation: Assistant Manager

Job responsibilities:

• Handle customer complaints and ensure timely closure using FTA, 5 Why analysis, 8D and root cause analysis(RCA)Methodology.
• Lead customer audits, support external quality assessment, and ensure complaints with customer specific requirement(CSR)
• Process strong knowledge of the casting, machining, and painting process, along with visual inspection and defect identification activities.
• Monitor customer quality KPIs, include customer PPM, warranty claims, complaints closure status, customer scorecards, and other quality performance metrics.
• Coordinate with production, quality assurance(QA), new product development, Engineering, Maintenance and suppliers to investigate and resolve customer quality concerns.
• Review customer drawings, specification, standards, and quality requirement during new product development and product launches.
• Ensure compliance with IATF 16949, customer specific requirement, and other applicable automotive quality standards, BIS standards etc.
• Excellent customer communication and presentation skills, strong analytical and problem solving abilities and effective negotiation problem with client.
• Must have the hand-on experience in customer quality management and direct customer interaction with automotive OEMs such as Toyota, Maruti Suzuki, Honda, Suzuki, and Kawasaki.
• Have strong knowledge of core tools, including APQP, PPAP, PFMEA/FMEA, SPC, MSA and control Plan.

Experience
Required 8 to 10 Years of experience

Additional Qualification Proffered:
IATF 16949 Internal Auditor

Specification:
Manage Customer quality requirement
Handle customer complaints
Coordinate corrective & Preventive actions
Ensure compliance with customer specific requirement

Qualification:
Diploma/BE Mechanical