Assistant Manager

Academic Operations & Student Lifecycle Management

• Maintain and update student information accurately across relevant academic and institutional portals.
• Manage student data related to course, programme, and campus changes.
• Process and issue academic transcripts, bonafide certificates, NOCs, and other student-related documents.
• Maintain data and support administrative processes related to supplementary examinations, including eligibility, scheduling, and records.
• Support international students with WES documentation, verification, and related processes.
• Ensure timely and accurate maintenance of academic records and documentation.

Student Services & Support

• Respond to student enquiries through email, calls, and other communication channels in a timely and professional manner.
• Provide guidance to students on academic processes, documentation, and institutional procedures.
• Coordinate and process student refunds, withdrawals, and transfers in collaboration with relevant teams.
• Act as a key point of contact for students, ensuring a positive and efficient service experience.

Admissions & Examination Support

• Manage registrations and data entry for new students on the admissions portal.
• Support the administration and coordination of entrance examinations.
• Coordinate with examiners and ensure examination marks are accurately populated and shared with the Admissions team.
• Maintain accurate records related to admissions and examination activities.

Financial & Administrative Processing

• Process and coordinate visiting faculty invoices in accordance with institutional processes.
• Support student fee collection and ensure accurate recording and processing of fee-related transactions.
• Coordinate with Finance and other internal stakeholders on financial and administrative requirements.

Library Resource Management

• Organize, catalogue, classify, and maintain books, journals, digital content, and electronic resources.
• Ensure accurate labelling and classification of library resources for easy identification and retrieval.
• Maintain accurate and up-to-date records in the Library Management System (LMS).
• Support the overall organization and efficient functioning of library resources.

Library Services & User Support

• Manage book issuance, returns, renewals, and overdue follow-ups.
• Assist students and faculty in accessing and effectively using library resources.
• Support users in navigating the Koha Library Management System and other digital library tools.
• Provide day-to-day assistance with library-related queries and resource requirements.
• Promote effective utilization of physical and digital library resources among students and faculty.

Campus Events & Coordination

• Support the planning and execution of campus activities including orientation programmes, seminars, workshops, masterclasses, and convocation ceremonies.
• Coordinate with internal teams and stakeholders to ensure smooth execution of events and related administrative activities.
• Provide on-ground operational support during campus events as required.

Qualifications

• Any graduate / Postgraduate.
• 5-10 years of experience.
• Prior experience in academic administration, student services, library operations, or educational institutions will be preferred.
• Strong attention to detail and ability to manage large volumes of data and documentation accurately.
• Comfortable working with student information systems, portals, systems, and digital tools.
• Good written and verbal communication skills.
• Strong coordination and interpersonal skills with the ability to work effectively with students, faculty, and internal stakeholders.
• Ability to multitask, prioritize responsibilities, and work within deadlines.
• Proficiency in MS Office, particularly Excel and Word.
• Experience with Koha or other Library Management Systems will be an added advantage.