Assistant Manager

Key Responsibilities

1. Daily Operations Management

* Oversee and monitor the smooth functioning of daily office operations.

* Ensure employees follow established organisational procedures, working hours, reporting structures, and operational standards.

* Identify operational delays, gaps, or recurring problems and take appropriate corrective action.

* Maintain effective coordination between different departments.

* Ensure management instructions are properly communicated and implemented.

* Support the Managing Director in executing operational priorities.

2. Team Management & Employee Performance

* Supervise and coordinate the daily activities of employees across departments.

* Allocate responsibilities and establish clear deadlines for assigned tasks.

* Conduct regular follow-ups and ensure completion of work within agreed timelines.

* Monitor employee attendance, punctuality, discipline, productivity, and professional conduct.

* Identify underperformance and report significant concerns to management.

* Encourage accountability, teamwork, professionalism, and a positive workplace culture.

* Assist management with employee performance reviews and improvement plans.

* Handle routine staff concerns and escalate serious matters appropriately.

* Coordinate departmental meetings and follow up on agreed action points.

3. Enquiries, Admissions & Sales Monitoring

* Monitor incoming enquiries across phone, WhatsApp, website, social media, and other channels.

* Ensure enquiries are assigned promptly to the appropriate employees.

* Track follow-ups, counselling activities, applications, admissions, payments, and pending leads.

* Monitor individual and departmental sales/admission targets.

* Review lead conversion performance and identify reasons for lost or inactive leads.

* Ensure prospective students receive timely and professional responses.

* Prepare daily, weekly, and monthly enquiry, admission, payment, and conversion reports.

4. Marketing & Social Media Performance Monitoring

* Coordinate with the marketing and social media teams regarding campaigns and promotional activities.

* Monitor campaign performance, enquiries generated, engagement, reach, leads, and conversions.

* Track the effectiveness of different marketing channels.

* Ensure leads generated through campaigns are properly recorded, distributed, and followed up.

* Coordinate with the team regarding content schedules and campaign requirements.

* Report significant marketing performance trends to management.

5. Student Operations & Support

* Monitor the student journey from admission through training, assessment, certification, and completion.

* Track student attendance, pending documentation, assessments, payments, and certification requirements.

* Monitor student complaints, feedback, and service-related concerns.

* Ensure student issues are assigned to the responsible department and resolved within appropriate timelines.

* Escalate serious or unresolved student concerns to management.

* Maintain high standards of student communication and service.

6. Trainer & Training Coordination

* Coordinate with trainers and training coordinators regarding upcoming and ongoing batches.

* Monitor batch schedules, trainer availability, student attendance, and programme progress.

* Ensure trainers receive required schedules, student information, and operational instructions.

* Identify scheduling conflicts or training-related issues and resolve them promptly.

* Monitor cancelled, postponed, or rescheduled sessions and ensure students are informed appropriately.

* Maintain effective communication between trainers, coordinators, students, and management.

7. Assessments, Certification & Documentation

* Monitor assessment submissions, pending assessments, results, and student completion requirements.

* Track certificate processing and ensure unnecessary delays are avoided.

* Maintain records of pending student documents and certification requirements.

* Coordinate with responsible employees to ensure accurate student records.

* Conduct periodic checks to ensure operational documentation is complete and properly maintained.

* Maintain confidentiality and accuracy when handling organisational and student information.

8. Task Allocation & Follow-Up

* Maintain a structured system for departmental and employee task allocation.

* Establish responsibilities, priorities, and completion deadlines.

* Follow up systematically instead of waiting for departments to provide updates.

* Maintain records of completed, pending, delayed, and overdue activities.

* Escalate repeated delays or non-compliance to senior management.

* Ensure important management instructions are tracked until final completion.

9. Management Reporting & MIS

* Prepare clear daily, weekly, and monthly operational reports for management.

* Develop dashboards covering enquiries, admissions, revenue, collections, employee performance, marketing leads, conversions, student issues, batches, assessments, and certificates.

* Present important operational problems together with recommended solutions.

* Maintain accurate MIS records and performance trackers.

* Provide management with reliable information to support decision-making.

10. Process Improvement & Quality Control

* Review existing workflows and recommend improvements to increase productivity.

* Identify unnecessary delays, duplication of work, communication gaps, and inefficient processes.

* Help establish SOPs, checklists, trackers, reporting formats, and accountability systems.

* Monitor whether established processes are being followed consistently.

* Support continuous improvement across administration, admissions, training, marketing, and student services.

11. AI, Technology & Digital Productivity

* Use ChatGPT and other AI tools responsibly to improve reporting, documentation, communication, analysis, and productivity.

* Use MS Excel/Google Sheets for tracking, reporting, and basic performance analysis.

* Support implementation of CRM, LMS, task-management, and other digital systems where applicable.

* Encourage employees to use approved digital tools efficiently.

* Identify opportunities to automate repetitive administrative and reporting activities.

12. Management Support & Confidentiality

* Assist the Managing Director with operational follow-ups and priority assignments.

* Handle sensitive organisational, employee, financial, and student information professionally.

* Maintain strict confidentiality regarding management decisions and internal matters.

* Follow up on instructions issued by senior management and provide progress updates.

* Represent management professionally when coordinating witRole & responsibilities

Preferred candidate profile

* Bachelor's degree in Business Administration, Management, Commerce, Human Resources, Operations, or a related discipline.

* 3-6 years of relevant professional experience in operations, administration, team management, education, training, corporate services, or a similar environment.

* Demonstrable experience in supervising or coordinating teams, preferably involving 20+ employees.

* Previous experience in a training institute, education organisation, MNC, corporate office, EdTech company, or professional services organisation will be preferred.

* Strong leadership, delegation, coordination, and employee-management abilities.

* Strong follow-up skills with the ability to ensure tasks reach completion.

* Excellent verbal and written communication skills.

* Strong analytical, reporting, organisational, and problem-solving abilities.

* Good command of MS Excel, Word, PowerPoint, Google Sheets, Google Docs, and Google Workspace.

* Working knowledge of ChatGPT and modern AI/productivity tools.

* Experience with CRM, LMS, MIS, ERP, or task-management software will be an advantage.

* Ability to manage multiple departments and priorities simultaneously.

* Ability to work under deadlines without compromising accuracy.

* Strong professional ethics and ability to handle confidential information.

* Candidates residing in or near Malakpet, Hyderabad, will be preferred.