Assistant Manager

How you'll make an impact

Principal Duties / Responsibilities:

• Key representative for operational forums/projects
• Lead for key process improvement initiatives and identifying process wastes
• Analyse team performance, identify trends and make recommendations to improve overall operational performance
• Conduct onboarding interviews
• Responsible for managing available resources effectively to ensure operational efficiency
• Drive team performance
• Manager SLAs on Accuracy, TAT, productivity
• Maintain day-to-day stakeholder interaction and develop relationship
• Create development plan for the team
• Goal setting for the team
• Drive a culture of adherence to company standards and SOPs
• Conduct performance management
• Highlight exceptions

About you

Eligibility Criteria

Graduate in any discipline.

• Overall experience of 15+ years, with a minimum of 2-4 years of Team Leader /Assistant Manager (AM) experience reflected on official employment records.
• Proven experience in managing a team of at least 8-13 FTEs.
• Strong experience in the Insurance/Reinsurance domain, specifically in Accounting and Settlements will be added advantage.

Behavioral Competencies

• Excellent verbal and written communication skills.
• Strong analytical and problem-solving abilities with the capability to quickly identify and address critical issues.
• Proven stakeholder management and people leadership skills.
• Ability to work effectively in a fast-paced, high-volume environment.
• Strong focus on operational excellence, team development, and service delivery.